Windows Support Specialist N2/N3

Be your best with Bechtle With Windows Support Specialist N2/N3 (f/m/d) Be your best with Bechtle With more than 16 000 employees, we are one of the most successful IT companies and market leaders in our sector. The combination of direct sales of IT products and a full range of services offered by the various IT service companies makes us a strong and future-oriented ("zukunftsstark") IT partner for medium-sized companies, large groups and the public sector. We are at home throughout Europe and always close to you. Windows Support Specialist N2/N3 (f/m/d) Be your best with bechtle For one of our banking clients based in Genève, we are looking for a Windows Support Specialist N2/N3 (f/m/d) responsible for ensuring the processing of complex incidents, user support and the continuous improvement of work environments. Your mission Diagnose and resolve level 2 and 3 incidents related to Windows environments, office and business applications, as well as occasionally macOS, iOS and Android equipment. Conduct in-depth technical investigations, analyze logs and system performance, identify root causes and test corrective solutions. Process and follow up on incidents and requests received via Jira, Microsoft Teams and telephone, until their complete resolution and validation by the user. Perform daily operational checks, document results and implement necessary corrective actions. Contribute to the continuous improvement of support, documentation and processes, while respecting change management procedures, administrative requirements and the coverage rotation from 7h30 to 18h00\. Your profile Proven experience in a level 2 and 3 IT support function, with in-depth expertise in Windows environments. Proficiency in diagnostic tools such as Wireshark, Procmon or Fiddler, as well as PowerShell and version management tools such as Git. Good understanding of VDI environments under VMware, Workspace ONE and Microsoft Intune solutions, as well as network concepts related to DNS, routing and firewalls. Excellent analytical skills, autonomy, sense of service and ability to communicate effectively with users and technical teams. Residence in Switzerland or willingness to relocate there before taking up the position. Our offer Advantageous working conditions: 6 weeks of vacation per year and an attractive pension plan Development and enhancement of potential: a wide range of professional and personal training offered by the Bechtle Academy Diversity: interesting and changing tasks in a future-oriented sector Job number: MGGGP107 Oksana Dumont \| \| Bechtle Suisse SA Bechtle Suisse SA has certified skills in the strategic areas: IT Infrastructure, Virtualization, Information Management, Managed Services, Skills Management, Data& Analytics, Printing Solutions and E-Commerce. Thanks to these skills and strong and lasting partnerships with the main market players, we offer a modular and perfectly coherent range of products and services to cover all our clients' needs. Our proximity, our global vision of infrastructure and project management make us an essential player in the market. Our 1000 motivated employees are our best assets to ensure speed, flexibility and expertise. jpidd6b0d3ejm jpit0731jm jpiy26jm