Team Leader Proximity IT Support

--- base: meta-keywords: meta-viewport: width=device-width, title: Team Leader Proximity IT Support (M/F) --- Team Leader Proximity IT Support (M/F) ========================================== Do you want a role where your leadership has a concrete impact on thousands of users? ----------------------------------------------------------------------------------------------- To support one of its clients, a major player in the world of international organizations, CeRFI is looking for a Team Leader Proximity IT Support capable of uniting a team, guaranteeing service excellence, and acting as a technical escalation point for the most complex situations. If you like challenges, responsibilities, and demanding environments, let's meet. ### Your profile You are an IT support professional who has evolved into a leadership role while maintaining strong technical involvement. ### Leadership & Management * Proven experience in managing an IT support team; * Unifying leadership and result orientation; * Excellent organizational and communication skills; * Sense of service and a culture of operational excellence. ### Technical expertise You are able to intervene in the most complex issues encountered by a proximity support team: * Windows, macOS and mobile terminals; * Microsoft Intune and modern workstation management; * Microsoft 365: Teams, Outlook, SharePoint, OneDrive, Power BI; * Active Directory and Microsoft Entra ID; * ITSM tools and ITIL processes; * User equipment, peripherals and connected meeting rooms; * Diagnosis, analysis and resolution of complex incidents; * Knowledge management and technical documentation. ### Languages * Fluent French * Fluent English ### Assets * ITIL Certification. * Microsoft Modern Workplace Certification. * Experience in an international or multicultural environment. CeRFI SA * CeRFI SA Rue de la Gabelle 6 1227 Carouge * [ ](< >) jpid16ef4e1jm jpit0940jm jpiy26jm