Apprenticeship as Customer Service Agent CFC-- Berne (francophone)

Do you enjoy daily human contact, do you communicate with ease and are you of a helpful nature? Then training at the Contact Center Poste is precisely what you need! During this three-year initial training, you will acquire the necessary knowledge to succeed in your entry into the world of customer communication. Your training location will be located in Bienne.   Your training  • You will be the first point of contact for all questions asked by our customers, by telephone and in writing.  • At the Contact Center Poste, you will advise customers, help them solve their problems and answer their questions with professionalism.  • You will work in a versatile and flexible manner on different information and communication channels.  • You will discover the different units of the Poste and thus become familiar with the work processes, services and products.  • After the integration phase, you will soon be able to provide competent information in another national language   What you bring  We are looking for enthusiastic and motivated young people who want to make things move. The conditions to be met are the following:   • You have completed your compulsory schooling of the intermediate or upper secondary level with good or very good results.  • You enjoy human contact.  • You wish to develop your linguistic knowledge.  • Furthermore, you distinguish yourself by your quick wit, your motivation and your desire to learn.  • You are also someone who is communicative, reliable and discreet.