Customer support technician 100%

FICOBA has been an active recruitment agency since 1982 as an expert for Customer support technician M/F 100% FICOBA has been an active recruitment agency since 1982 as an expert for the temporary and permanent placement of qualified candidates. We act as a partner to a demanding clientele in the choice of their future employees. Our client, a beautiful Swiss software company, is looking for a Customer support technician M/F. Customer support technician M/F 100% Under the responsibility of the Support Team Manager, the customer support technician provides a service to our clients by ensuring: \- The processing and follow-up of customer requests by telephone, email, and ticketing system. \- User assistance on all software modules: Accounting, Commerce (purchasing, sales, stocks) and Salaries. \- Technical assistance and help with software configuration, installations, updates. The position is evolving depending on software experience. Profile sought: \- CFC commercial employee or accounting. \- Accounting or software experience. \- Experience in hotline or customer relations. \- Excellent oral and written communication in French, German is a plus. \- Knowledge of business management software is a plus. \- Motivation, team spirit. \- Excellent communication skills, team spirit. \- Customer oriented with a developed sense of service and a problem-solving attitude jpidb5afa95jm jpit0627jm jpiy26jm