Responsible for Technical Customer Service

Do you want to not only support a technical customer service administratively, but to be independently responsible for it? You keep repairs, complaints, spare parts, and ongoing service cases under control and are the reliable contact person for customers when a quick and clean solution is required. Our client is the Swiss subsidiary of a globally active group of companies in the field of hydraulics, drive technology, and customer-specific system solutions. In this role, you will independently take over responsibility for aftersales and customer service in Switzerland. In doing so, you will work closely with service technicians, the workshop, customers, and suppliers. What to expect • You are responsible for technical customer service and coordinate ongoing service cases independently. • You handle repairs and complaints commercially and ensure that open cases are consistently accompanied until completion. • You identify spare parts and technical components and organize their procurement and availability. • You support customers together with the service technicians and are the central contact person for repairs, spare parts, complaints, and aftersales topics. • You clarify technical and commercial questions directly with customers, suppliers, and internal contact persons. • You take over purchasing and disposition for aftersales and reliably keep an eye on deadlines, orders, and delivery status. • You coordinate cooperation with customer service, sales, and the workshop and ensure a smooth flow of information. • You maintain master and order data and ensure clean documentation of ongoing processes. What you bring • You have completed commercial training with good technical understanding or a technical basic training with commercial or business administration further education. • You have experience in aftersales, technical customer service, internal service, or complaint management. • You can understand technical contexts and enjoy engaging in depth with components, spare parts, and technical solutions. • You organize yourself independently and can reliably structure and prioritize your area of responsibility. • You maintain an overview even with multiple parallel customer inquiries, repairs, and delivery dates. • You communicate confidently in German and English. French skills are a plus. • You present yourself convincingly to customers and also find a professional and solution-oriented approach even with complaints. Why you would fit • You want to take on your own area of responsibility and lead aftersales reliably and independently. • You combine commercial thinking with technical interest and want to understand what lies behind a customer inquiry. • You enjoy working independently and at the same time appreciate the direct exchange with service technicians, workshop, sales, and suppliers. • You stay on top of open cases, set priorities, and ensure that customers receive reliable answers. • You feel comfortable in a small, dynamic team with short decision-making paths and personal cooperation. Onboarding & Induction You take on your own area of responsibility, but you will be carefully introduced to products, technology, and internal processes. At the beginning, you will get to know the world of hydraulics from up close. Experienced colleagues will show you the products and typical service cases, you will work with the workshop, and you will get a feel for what happens technically behind a spare parts inquiry, repair, or complaint. Soon you will be managing your first cases independently. You will clarify customer inquiries, identify the required components, coordinate repairs and deliveries, and keep those involved up to date. With every order, your technical understanding grows and you develop into the central contact person for aftersales and customer service. As soon as you know products, customers, and processes securely, you will manage your area largely independently. And if you look for the next step later, the perspective is already there: on request, you can expand your area of responsibility beyond customer service and develop towards overall responsibility for internal service including sales internal service and customer service. What is offered to you • Your own area of responsibility with a lot of independence and direct influence on the quality of customer service. • A versatile permanent position in a specialized Swiss SME with an international environment. • 27 vacation days and regulated working conditions. • Targeted induction into products, spare parts, and technical aftersales processes. • Short distances to the workshop, sales, and other technical contact persons. • An open, dynamic team with a hands-on mentality and weekly communal lunches. • A long-term development perspective with the possibility, on request, to be responsible for the entire internal service including sales internal service and customer service later. • Support for professional further training and the expansion of your technical know-how.