Employee Competence Center Credit Cards

In the Competence Center Credit Cards, you are the first point of contact for telephone inquiries regarding our credit cards. You accompany internal and external customers from opening to cancellation and ensure competent advice. With your commitment, you contribute to ensuring that PostFinance remains an innovation-driven financial service provider in the future. In this way, you create trust and sustainably strengthen customer satisfaction. Why you start with us Time for recovery 6 weeks of vacation and the possibility of unpaid leave. Flexible working models Part-time, job sharing, and top sharing. Individual development Diverse training and further education offers, temporary job changes, and stages. Modern working worlds Modern workplaces, co-working in Bern and Zürich, as well as home office in many areas. Maternity & paternity leave 18 weeks of fully paid maternity leave and 4 weeks of paternity leave. Health in focus Preventive offers, ergonomic workplaces, and targeted support during longer absences. Mobility offers Free Half Fare card or discounted GA as well as attractive bicycle, car sharing, and e-car offers. Lived equal opportunity Among other things through transparent salary information in our job advertisements. What you can achieve • You answer telephone inquiries from internal and external customers competently and in a solution-oriented manner • You are the contact person for various changes regarding credit cards such as cancellations or limits • You support customer advisors in physical sales in complex cases • You receive complaints professionally and find simple, pragmatic solutions What you bring with you • Completed basic commercial training with experience in the financial services industry and/or in the administrative area • Quick comprehension and the ability to orient oneself in a dynamic environment • Enjoyment of customer contact as well as competence in advice to create a positive customer experience • Flawless German skills in speaking and writing as well as good French and/or Italian skills at level B2