Customer & Operations Specialist Bioindicators 80-100% (m/f/d)

Founded in 1968, SKAN is one of the pioneer companies in the specialist areas of cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, customer-specific solutions, as well as a powerful service and service organization have made SKAN a market leader and important partner to industry and research laboratories. At a glance The SKAN laboratory specializes in the manufacture and testing of bioindicators and is an important partner regarding microbiological qualification processes. As part of our 6-member production team in the laboratory, you will work closely with your colleagues to reliably manufacture our world-recognized bioindicators. The role combines technical customer support with the continuous further development of internal processes. It is suitable for individuals who enjoy working in a structured manner, taking responsibility, and enjoy optimizing processes as well as acting as an interface between customers and internal specialist departments. If you also think analytically, value cross-departmental cooperation, and want to actively contribute to the further development of our Customer Operations, you are exactly right with us. Tasks Customer Support & Customer Success •    Primary contact person for customers regarding the SKANLAB product portfolio •    Technical advice on biological indicators as well as the offered services •    Coordination of customer onboarding including necessary documentation •    Processing of technical customer inquiries and complaints •    Support in the continuous improvement of the Customer Experience based on customer feedback Order Management & Operations •    Processing and coordination of customer orders •    Coordination with production and QC regarding production planning and product releases •    Planning of batch assignment to customer orders •    Ensuring efficient processes along the order-to-delivery process Process Development •    Optimization and modernization of planning and ordering processes  •    Building a knowledge database and further development of digital customer services •    Participation in cross-departmental optimization and change projects Business Excellence & Customer Operations •    Analysis of customer behavior and market trends •    Building key account management •    Technical support of international sales partners •    Support in customer acquisition for further market penetration  Hardskills • Completed scientific education at tertiary level with at least two years of professional experience or sound professional experience in handling isolator technologies  • Business administration further training or demonstrable practical experience in process management, operations, or Customer Excellence • Experience in the field of Customer Operations, order management and/or Customer Success • Very good German and English skills. French is an advantage Softskills • Strong customer and service orientation as well as enjoyment in building and further developing long-term customer relationships • High organizational and coordination skills with the ability to set priorities even during high workloads • Independent, structured, and solution-oriented way of working with enjoyment in the optimization of processes and workflows • Strong understanding of efficient processes as well as enjoyment in analyzing existing processes, continuously improving them, and implementing sustainable solutions • Strong communication personality with enjoyment in cross-departmental cooperation as well as a confident appearance in exchange with customers and internal stakeholders We offer • An open and collegial corporate culture • Freedom for ideas • Participation in sports and leisure activities • Support through further training, especially at our SKAN Academy • Intensive and job-oriented onboarding • Short decision-making paths and flat hierarchies • Open communication policy • 5 weeks vacation and the possibility of additional vacation days Further information We look forward to receiving your complete application documents (CV, diplomas, and work certificates), which you can submit directly via our career page. For this vacancy, we rely on direct applications and do not work with external agencies. Submitted dossiers from agencies will not be processed. If you have any questions, please contact Viviane Braxton.