Customer Services Area Manager

Locality Neuchâtel Availability Immediately Type Permanent Reference 41397 Published on 15/07/2026 Mandated by one of our clients, we are looking for a: Job description ### The Regional Customer Service Manager is responsible for managing and developing customer relationships within a defined region. As a true dedicated partner, they guarantee an excellent customer experience throughout the entire life cycle of the delivered solutions. The position involves regular exchanges with customers as well as close collaboration with internal teams (after-sales service, engineering, production...) in order to provide rapid, personalized, and effective responses to customer needs. Main responsibilities: • Build and maintain lasting, trust-based relationships with customers • Guarantee a high level of customer satisfaction through a regular and proactive presence • Maintain continuous contact with customers in order to understand and anticipate their operational and technical needs • Coordinate customer requests in collaboration with the relevant service teams • Propose suitable solutions to requests related to after-sales service • Develop tailor-made offers in accordance with customer expectations • Act as the central point of contact for all service requests in the assigned area • Ensure efficient coordination between different departments in order to provide rapid and consistent responses • Actively contribute to the continuous improvement of the Customer Service department • Participate in the optimization of internal processes to better meet market requirements • Collect customer feedback and share improvement opportunities with the relevant teams • Perform regular customer visits (approximately 30% of the time) • Work in an autonomous, agile, and organized manner Profile ### Desired profile: • Degree in mechanical, electrical, or software engineering • Proven experience in customer service management, in an industrial or technical environment (customer-oriented projects) • Empathic approach and excellent communication skills • Strong customer orientation and analytical mindset, with an ability to propose tailor-made solutions • Autonomy, organizational skills, and adaptability in a dynamic environment • Ability to collaborate with various interlocutors and to work in cross-functional teams • Languages: French / English, other language = an asset Benefits: • A motivating and stimulating position with opportunities for evolution • The opportunity to take on many challenges and contribute to the success of an international company • A human-centered corporate culture • A good work-life balance Customer Services Area Manager / Permanent