Specialist: Customer Dialogue EFZ

Specialist: Customer Dialogue EFZ You enjoy contact with people and want to learn how professional support works in digital commerce? In this training, you are close to our customers and support them through various channels with their concerns. You develop a good sense of communication, consulting and suitable solutions. At the same time, you get exciting insights into e-commerce, service and modern work processes Specialist: Customer Dialogue EFZ What to expect You will support customers by phone, in writing and through digital channels You will carefully and solution-oriented process concerns about our product and service range You will learn to maintain customer data and reliably document concerns In consulting, you will develop a good sense of needs, suitable solutions and clear communication You will get insights into e-commerce, service and modern digital work processes Your learning accompaniment and the vocational training responsibles will support you during your training From the first day of work, a personal laptop will be at your disposal You will work in a team that accompanies, challenges and promotes you What you bring High level of secondary school or secondary school Good German language skills as well as good Swiss German school language skills Enjoyment of contact with people and clear communication Interest in e-commerce, consulting and digital channels Basic technical understanding and interest in entertainment electronics An open, reliable and responsible personality Motivation to learn new things and to actively contribute to the team Even in demanding situations, you remain friendly, attentive and solution-oriented Are you interested or do you have further questions? Geissmann is available to answer your questions. Write an email (<>) About us «Together we shape the trade of tomorrow» employs around 1300 employees and generates over one billion euros in sales. The company exists because one person had the courage to find and take new paths. Our success story shows that through every individual, something great is created together and we love our uniqueness. We set ourselves ambitious goals, and it is very important to us that we act responsibly, promote and challenge each other and have fun doing what we do every day. Our hiring process You apply directly online for the advertised apprenticeship position and submit your complete documents You will immediately receive a confirmation of receipt, so you know that your application has arrived We will then carefully review your documents and check if your profile, motivation and apprenticeship position fit well together As a rule, you will receive feedback on the further procedure within 10 working days If your application convinces us, we will get to know you better in a first video call If the mutual impression is confirmed, we will invite you to another round of discussions on site. There you will get an insight into your future training area, get to know possible vocational trainers and team members and can clarify open questions If it fits for both sides, we are looking forward to your YES. After that, we will prepare the apprenticeship contract for you and jointly prepare the next steps until your start After the joint signing of the contract, we will have the apprenticeship contract approved by the cantonal office. For minors, the parents or legal representatives also sign As soon as the apprenticeship contract is approved by the office, you are officially part of our company. Until your first day of training, you will receive ongoing further information and we will accompany you step by step on the way to your apprenticeship start Benefits Discounts: Attractive discounts in the Brack online shop, as well as lunch discounts and staff restaurants in Mägenwil and Willisau. Recreation: At least 5 weeks of vacation, plus the possibility of vacation purchase and unpaid leave. Development: Internal training in our own academy, as well as financial participation in external further education. Family: 18 weeks of paid maternity leave with the possibility of extension and 4 weeks of paid paternity leave. Insurances: Over-obligatory – 100% salary continuation as well as complete financing of the daily sickness benefit insurance by the employer. Mobility: Free parking, financial participation in public transport and pool vehicles for business appointments. jpid15346aejm jit0728jm jiy26jm