Employee: in Support 80-100%

18.06.2026 9220 Bischofszell IT Systemtechnik • Permanent employment Office Salary range 75'000 - 90'000 CHF 01 Future employer ## An established IT service provider with over 20 years of market experience supports companies from various industries with modern cloud and workplace solutions. The company places particular emphasis on sustainable problem-solving rather than mere ticket processing and offers employees genuine opportunities for design in a collegial environment. A solution-oriented personality is being sought for technical support who wants to take on responsibility and develop further professionally. 02 Your task ## • Handling customer inquiries in First and Second Level Support • Analysis and sustainable resolution of technical incidents and inquiries • Participation in the optimization of cloud and workplace infrastructures • Coordination between customers, internal teams, and external suppliers • Documentation of solution paths and maintenance of the company's internal knowledge database 03 Benefits ## • Participation in external training courses • Guaranteed hybrid or home office work • Career and advancement opportunities • At least 5 weeks of vacation  • Modern workplace • Regular team-promoting measures and company events • Structured and accompanied onboarding • Responsible tasks 04 Your profile ## • Several years of experience in professional IT support required • In-depth knowledge of Microsoft 365 and Windows • Cloud experience and Citrix knowledge are desirable • Structured way of working and pronounced solution orientation are expected • Very good German language skills in writing and speaking 05 Worth knowing ## • Modern cloud and workplace infrastructures with Microsoft focus • Focus on sustainable solutions rather than quick ticket closures • High degree of personal responsibility and active participation in support processes • Collegial team with flat hierarchies and short decision-making paths • Targeted promotion of professional development through training offers