Principal Design Researcher and Service Designer

Principal Design Researcher and Service Designer #

(m/f/d)

Freelance/temporary employment for a project

Zug

Start date: asap

Reference number: 898613/1

Lead design research teams in large/global cross-chapters projects
Navigate the complexity of business objectives and customer needs and translate them into design decisions by applying a solid design thinking process aimed to successfully impact business and customer experience
Produce key deliverables and lead the client conversation within their discipline
Analyse and evaluate design challenges from multiple perspectives, and translate them quickly into granular activities for the team
Translate the client's expectations to detailed team day-to-day workstream work, and speak to this integration in future conversations
Coach cross-chapter team members and other designers around design methodologies and best practices contributing to their skills development
Lead practice discussions and potentially lead some aspects of team culture and rituals
Gather system-level information from multiple sources and communicate clearly to internal clients, users and customers
Define workshop goals and objectives, design and plan workshop exercises, facilitate workshop sessions and synthesize information to support strategic project decisions

Strong in-depth knowledge in Design Research and broad knowledge of related design disciplines (i.e. Product Design and Service Design) with extensive experience in Med Tech or regulated environments
Ability to orchestrate the research activity across multiple projects and a proven track record in creating experience strategy based on customer insights
Ability to manage both qualitative and quantitative research methodologies and different data set integration
Ability to contribute to several products or services that have come to market with ownership of deliverables
Experience in guiding more junior designers on projects that require in-depth knowledge of healthcare solution areas and related regulations
Great presentation skills and ability to communicate ideas, solutions and deliverables effectively and logically when asked to
Strategic thinker and results oriented, able to drive experience and business conversations
Great team player able to generate consensus and buy-in in complex organizational contexts
Curious and humble: develop a learner approach to research and design challenges
Creative problem solvers are able to look for the best solution to address the challenge

Posted 3 days ago