Team Leader Telephone Customer Service

Team Leader Telephone Customer Service (a) 80 \- 100 % In this diverse job you build up our new area «Inbound Customer Service» and develop a high-performance organization from it you recruit, lead, and develop a new Inbound\-team with the ambition to offer the best subscription customer service in Switzerland you are responsible for the establishment of processes, organization, reporting, as well as all control instruments for an efficient and qualitatively outstanding operation you implement modern technologies and consistently drive the use of automation, AI, and data-based decision-making foundations you analyze relevant KPIs, derive optimization measures, and continuously develop our customer service further you work closely with internal stakeholders and significantly shape the future direction of our customer service You reach the goal here if you bring experience in the establishment and in the leadership of Inbound\-Call\-Center\- or Customer\-Service\-organizations you have achieved demonstrable successes in the development of teams, processes, and an excellent service quality you use modern Customer\-Service\-technologies securely and have experience with automation, AI, as well as data-driven performance management you are an inspiring leadership personality who inspires employees and builds high-performance teams. Ideally, you already bring leadership training with you you speak Swiss German and bring strong communication skills you think analytically, make decisions on the basis of key figures, and consistently implement changes you have the ambition to establish the best subscription customer service in Switzerland with your team Why is there an (a) in the job title? Because at our company, applications from all people are welcome who have the desire to move us forward with their diverse talents. That alone counts – and not age or gender, origin, religion, or sexual orientation. Have we made you curious? , Talent Acquisition Manager, looks forward to your online\-application. Leiter Kundenservice jpidc094a71jm jit0731jm jiy26jm