Apprenticeship as Specialist Customer Dialogue EFZ (m/f/d)

Start your future at DHL Express!  Apprenticeship as Specialist Customer Dialogue EFZ(m/f/d)  Apprenticeship start 2027 | Muttenz  Do you enjoy communicating with people, finding a solution for every problem, and want to kickstart your career in an international company? Then you are exactly right with us.  At DHL Express, you connect people all over the world. Every day, together with your team, you ensure that our customers experience the best possible service - friendly, competent, and solution-oriented.  Make the difference. Become part of the most international express company in the world.  What awaits you  During your three-year apprenticeship, you will learn everything needed for a successful career in customer dialogue.  You will:  • Advise customers by telephone, in writing, and in person.  • Answer questions about our products and services and find suitable solutions.  • Process complaints professionally and ensure positive customer experiences.  • Communicate daily with people from different regions and cultures.  • Use modern information systems and digital tools.  • Conduct customer satisfaction surveys and evaluate valuable feedback.  • Contact former customers and inspire them with our services.  • Use your language skills in German, English, and other national languages.  • Be accompanied and individually supported by experienced vocational and practical instructors.  • During training, you will attend the vocational school in Bern two days per week.  What you bring with you  You fit with us if you-  • are at least 16 years old (at the start of the apprenticeship)  • have completed compulsory school with medium or high requirements  • live in the region  • enjoy communicating with people and approach others openly  • have good German and English skills and enjoy foreign languages  • think in a solution-oriented manner and keep an overview even in hectic situations  • enjoy working in a team  • enjoy digital tools and computer work  • are motivated to learn new things and take on responsibility  What you can look forward to  • A varied training with exciting insights into the world of international Customer Service  • Working in a company with over 220 countries and territories  • A motivated team that supports and promotes you  • Very good development opportunities and career chances - even after your apprenticeship  • Attractive benefits, exciting employee events, and an appreciative corporate culture  • A working environment in which your ideas count and your commitment is recognized  Ready for your next step?  Then apply online now.  Please upload the following documents:  • Motivation letter  • CV  • School reports of the last four semesters  • Current aptitude test (e.g., Multicheck, Stellwerk or Check S2)  We look forward to getting to know you!  Data protection notices for applicants    DHL Express - Connecting People. Improving Lives.  For over 50 years, we have been connecting people and companies worldwide. With over 100'000 employees, we are the most international company in the world - and perhaps soon your training company.