Service Center Agent with function as Deputy Head of Dermatology, Venous Surgery, Plastic and Aesthetic Surgery

We are continuing to grow and are therefore looking for a motivated, cheerful, and flexible employee for our competence center for dermatology, aesthetic medicine, plastic surgery, and venous surgery, who will complement our harmonious team in the Service Center well. For 15 years, Clinique DELC, with its 120 employees, has stood for the highest quality in the specialist areas of dermatology, phlebology, as well as aesthetic and plastic surgery. The combination of first-class medicine with stylish aesthetics is what inspires us and our patients and customers. We strive daily to do justice to our core values of "warmth", "professionalism", and "innovation". Nothing is more beautiful to us than satisfied customers and patients. Service Center Agent with function as Deputy Head of Dermatology, Venous Surgery, Plastic and Aesthetic Surgery Your tasks You are the first point of contact for our patients and customers, whom you serve and care for charmingly, competently, and with much joy on the telephone. You skillfully manage the agendas of our doctors, arrange appointments, and record important concerns of our customers/patients, which you process independently or in cooperation with the responsible specialists/doctors. You correspond with referrers and patients in our system via e-mail or telephone and ensure that they are handled carefully and efficiently every day. You offer appointments to our customers/patients by telephone or in writing. You support the Head of the Service Center in monitoring and further developing the relevant Service Center key performance indicators (KPIs) and actively contribute to the continuous improvement of our service quality. You represent the Head of the Service Center in their absence. General administrative activities round off your versatile profile of tasks. Your profile You have a commercial or medical education (e.g., MPA, FaGe, medical secretary, or dental assistant). For a commercial education, medical know-how and/or interest in the healthcare system is an advantage. You have several years of experience in a call center, customer service, or a comparable position. You coordinate and organize the appointments for our approximately 35 doctors and ensure efficient appointment planning. You work in a goal- and performance-oriented manner and enjoy achieving and continuously improving jointly defined key performance indicators (KPIs). You work efficiently, independently, and in a structured manner – even under high workloads. You enjoy working in a team and are open to new things. We offer you A highly versatile and responsible activity awaits you in our Service Center in Grenchen. You have the daily opportunity to use your communication strength and inspire our patients and referrers with excellent service. You work in a professionally organized, structured, and performance-oriented environment with clear processes and a motivated team. We offer you attractive development and further training opportunities in a growth-oriented company. Regulated working hours from Monday to Friday between 07:30 and 17:30 according to the deployment plan. 5-6 weeks of vacation (a 6th week can be made possible). Ms. Johnston, HR Manager of Clinique DELC, looks forward to your written application (incl. photo and salary expectations) via e-mail. Only complete application documents can be considered. jpidfa1fa10jm jit0729jm jiy26jm