Sachbearbeiter:in Kundendienst (w/m/d)

• 24 June 2026 • 80 - 100% • Indefinite duration • Suurstoffi 16, 6343 Rotkreuz • Log in to see the salary estimate from jobup.ch Sachbearbeiter:in Kundendienst (w/m/d) # Working hours: 80% - 100% / Location: Rotkreuz ## What is important to you in your work? Co-determination? Self-fulfillment? Meaning? Balance? Challenge? You get all that at Mobility. Because with us, it's not work, but: MORK - more than just work. As a pioneer in car sharing, we have experience with "changing the world". Do you want to help shape the transport revolution in Switzerland and Mobility's path? Then apply for this versatile field of activity, where you can support our customers with advice and assistance and strengthen Mobility with your drive. Your tasks ### • You answer written customer inquiries by email and chat on topics such as usage, invoices, and offers. You communicate in a solution-oriented and customer-focused manner in German, French, and English • You take care of administrative tasks such as processing fuel receipts, subscription changes, and cancellations, as well as other customer-related processes • You are an important interface within Mobility, coordinating customer feedback and forwarding requests to the right places • In our Value Stream organization, you work closely with interdisciplinary teams of product managers, developers, analysts, and other specialists and contribute to the further development of our processes and customer experience What you bring ### • You have a commercial training and experience in customer service, customer correspondence, or administrative tasks • You speak fluent German and have French and English skills at level B2 • You work in a structured, reliable, and friendly manner at the interface between customers, processes, and different departments • Your pronounced service orientation and solution-oriented thinking characterize you and motivate you to always find the best solutions for our customers Note: Depending on your experience and strengths, the focus of the role is either on written customer communication or on the administrative processing of customer-related processes. Together, we will find the right focus for your skills. "I look forward to the communicative cooperation with you as my counterpart, where we can exchange ideas and support each other. The customer enthusiasm will be noticeable to everyone as our DNA." Jeannette Bossart, 24h service center We offer ### Participation in public transport costs, assumption of mobile phone subscription, use of car sharing at favorable prices Contribute to a sustainable and meaningful business vision and actively bring in your own ideas 5 weeks of vacation, up to 16 paid holidays, 16 weeks of maternity leave and up to 4 weeks of paternity leave, as well as excellent social benefits Flexwork: independent design of working hours and location, 40-hour week with a 100% workload - corresponding compatibility of family and work, also thanks to part-time work Mobility as an employer Shaped by appreciation and respect - that's Mobility as an employer. Our employees are our core competence, which we actively challenge and promote. We have high demands and support individuals with targeted measures, so that daily challenges can be handled independently and with commitment. The unique corporate culture also contributes to the fact that employees perform their work with joy. Let yourself be convinced by the Mobility spirit and contribute to a meaningful business idea.   Excited and curious for more? If you have any questions, I'll be happy to help. Yannick von Ah Value Stream Stay an active User Send email Facebook Twitter YouTube Instagram LinkedIn