Customer Advisor: Special Team TWINT

Would you like to gain valuable experience in the digital payment environment and use your language skills in a targeted way? At PostFinance, you will support customers regarding our apps and online applications and help them to use digital services optimally. With your technical understanding and your communication strength, you contribute to a smooth customer experience. This is how you sustainably move PostFinance in digital banking.

Why you start with us

Time for recovery
6 weeks of vacation and the possibility of unpaid leave.

Flexible working models
Part-time, job sharing, and top sharing.

Individual development
Diverse training and further education offers, temporary job changes, and stages.

Modern working worlds
Modern workplaces, co-working in Bern and Zürich, as well as home office in many areas.

Maternity & paternity leave
18 weeks of fully paid maternity leave and 4 weeks of paternity leave.

Health in focus
Preventive offers, ergonomic workplaces, and targeted support during longer absences.

Mobility offers
Free Half Fare travelcard or discounted GA, as well as attractive bicycle, carsharing, and e-car offers.

Lived equality of opportunity
Among other things, through transparent salary information in our job advertisements.

What you can achieve

• You answer inquiries about our products and services by telephone and e-mail
• You support private customers in using the TWINT Prepaid App
• You advise business customers on the TWINT payment solution and accompany them during the introduction
• You ensure positive customer experiences with your communicative manner

What you bring with you

• Completed retail or commercial basic training, ideally supplemented by experience in a call center
• Flexibility for assignments from Monday to Friday between 08:00 and 17:00
• Digital affinity and quick comprehension when dealing with new systems
• Excellent oral communication skills in German, French and Italian