Sachbearbeiter/-in Kundenservicecenter, 60%

Sachbearbeiter/-in Kundenservicecenter, 60% With commitment, we move. – This is the chance to take responsibility in a meaningful job of political and social relevance and to make a lasting impact on the population and economy with your own footprint. Behind this promise is the canton of Solothurn with countless opportunities, tangible flexibility, and stability in the work environment. Sachbearbeiter/-in Kundenservicecenter, 60% The tax office procures the financial resources for the public community and sees itself as a partnership link between the state, federal government, municipalities, population, and economy. For the Kundenservicecenter department, we are looking for a Sachbearbeiter/-in Kundenservicecenter, 60% at the Solothurn location, available immediately or by agreement. Your responsibility You are the first point of contact for taxpayers at the reception and in the telephone center and ensure a friendly and competent provision of information. In this function, you provide independent oral and written information on questions related to tax returns, deadline extensions, reminders, and tax collection. You forward more complex technical inquiries to the responsible specialist departments in a targeted manner. You process administrative tasks related to tax collection and the dispatch of tax returns. You contribute to a smooth process in daily customer contact and ensure high service quality. Your profile You have a successfully completed commercial training. Your working days are preferably Monday and Thursday all day, the remaining days are selectable. As a service-oriented, resilient, and communicative person, you are characterized by a pronounced social competence and a pleasure in daily telephone and personal contact with taxpayers. Your way of working is independent and reliable, and you always keep an overview, even with a high volume of work and calls. In addition to good IT user skills, you have a secure command of the German language in word and writing. Ideally, you already have knowledge of tax law; language skills are an additional advantage. Benefits. Flexible working models Promotion of personal work-life balance through an annual working time model Part-time work, also in the cadre Opportunity for mobile working Fair wage system Progressive employment conditions based on a GAV Equal pay for men and women Loyalty bonuses Family & career 16 weeks of maternity leave with full pay 2 weeks of paternity leave Financial contributions to childcare Education & development Comprehensive range of internal and external further education Cooperation with the FHNW in leadership training Promotion of individual skills Social benefits & pension Flexible retirement age Attractive services of the internal pension fund 12 months' salary continuation in the event of illness and a further 12 months' sick pay Health Internal occupational health management Comprehensive consulting services for professional and personal topics Changing range of impulse courses Questions? Sollberger Head of Kundenservicecenter Sollberger Head of Kundenservicecenter Convinced? We would like to fill this position without the support of external service providers. E-mail applications cannot be considered. jpid9f6986fjm jit0728jm jiy26jm