Shift Leader-Front Office

Everness, ideally located between Genève and Lausanne, Shift Leader \- Front Office Everness, ideally located between Genève and Lausanne, is the warm and gourmet Swiss hotel away from the nuisances of the city. The EVERNESS spirit is a clever blend whose keywords are "surprising", "relaxed" and "emotional". We are looking for a: Shift Leader\-Front Office Your responsibilities: Welcome \& Customer Experience: Ensure the satisfaction and well-being of each client by offering them a warm welcome, active listening and personalized solutions. Be attentive to details to make each stay a unique experience. Coordination and Information Fluidity: Collaborate closely with all departments (restaurant, wellness, housekeeping, technical service...) to guarantee a fluid and coherent experience. Facilitate the flow of information to anticipate client needs. Customer Relationship Management: Strengthen client loyalty by ensuring continuous service quality and working to improve the establishment's "quality score". Complaint management and taking appropriate decisions. Leadership and Team Spirit: Instill a spirit of cohesion and motivation in your team by valuing their role in the customer experience. Train and accompany new members to maintain a high level of satisfaction. Supervision of operations during shifts. Operations Management: Organize arrivals and departures, apply service standards, supervise pricing policy in connection with the Reservations Manager and cash management. Your profile: Hotel training and/or at least 1 year of experience in a similar position with a strong emphasis on customer relations. Excellent communication skills, diplomacy and a keen sense of service. Perfectly comfortable in French, English and ideally German. Sense of anticipation and organization to offer a seamless experience. Competence in administrative management and use of hotel tools (Fidelio/Opera) We offer you the opportunity to showcase your talent for customer relations in a stimulating and rapidly evolving environment, where every team member is involved in the satisfaction of our guests. Do you recognize yourself in this profile? We would be delighted to receive your application, treated in complete confidentiality. Please communicate your offers with full CV, motivation letter, diplomas and references to Madame Doriane Verniers To avoid weighing down the advertisement, we comply with the rule that allows the use of the masculine with neutral value. jpid63231d2jm jpit0731jm jpiy26jm