Customer Care Consultant (Service Desk Agent)

• IT - IT Infrastructure & Operations • Bern • Contracting • Part-time, 60-100% • From 01.09.2026 - 31.12.2026 • 1st Level Support Your tasks: • Ensuring high telephone availability (Service Level) • First point of contact for all employees of our business customers in the event of IT disruptions & concerns from the areas of Workplace, operating system, password & account management, identification & access management • Office suite, O365 cloud services, Exchange communication (Outlook, Teams) • Citrix platforms, network infrastructure, printer, SharePoint, intranet • Correct recording, analysis, triage of disruptions and requests • Impeccable processing of all orders according to the specified standards and adherence to the defined processes, instructions, guidelines and ITIL best practices • Further specific tasks within the framework of our diverse mandates Your profile: • Experience and enjoyment of telephone customer contact • Good IT/PC knowledge with a technical interest and understanding • High flexibility and seamless switching from one topic to another • Quick comprehension, decision-making (also under pressure) and awareness of the consequences • Very high reliability and punctuality • Curiosity and constant willingness to learn new things and strive for improvements • Linguistic flexibility and flawless expression in word and writing, level B2 in German, English and French or Italian.