Service Manager / Head of Customer Service

Adrenaline – Luxury – Dynamics

For decades, the Porsche brand has inspired car enthusiasts all over the world.

We are looking, by agreement, for an upbeat and motivated

Strong leadership. Customer-oriented. Solution-oriented.
As Service Manager / Head of Customer Service, you will take on a central leadership and interface function in our company. You bear responsibility for the entire service area and ensure that the workshop, vehicle reception, and customer care work together optimally.

With your organizational talent, your leadership competence, and your pronounced understanding of service, you create the prerequisites for efficient processes, highest service quality, and enthusiastic customers. In doing so, you think entrepreneurially, roll up your sleeves, and always keep the entire service process in view.

Service Manager / Head of Customer Service

Your tasks – here you are the link

• Overall responsibility for the service area including vehicle reception and customer care
• Leadership, motivation, and continuous development of the service team
• Ensuring high customer satisfaction and first-class service quality
• Efficient management of workflows as well as optimal utilization of the workshop
• Monitoring and continuous improvement of service processes
• Close cooperation with sales, parts warehouse, and management
• Creation and analysis of reports and relevant KPIs
• Derivation and implementation of measures for continuous process and performance optimization

Your competencies

• Completed vocational training as an auto mechanic and further training as a customer service advisor and/or completed technical or commercial training
• Several years of professional experience as a customer service advisor in the automotive industry
• Sound leadership experience of at least 3 – 5 employees
• Ideally knowledge of Porsche vehicles
• Experience in the leadership and development of employees
• Pronounced customer and communication competence
• High organizational talent as well as a structured and solution-oriented way of working
• Responsible and resilient personality
• Confident handling of IT systems, ideally experience with manufacturer and dealer management systems
• Entrepreneurial thinking and acting
• Hands-on mentality and the willingness to take responsibility and actively drive things forward
• Good English skills, French skills are an advantage

Why you fit with us
Because you do not just organize service, but shape it.
Because you lead people, improve processes, and never lose sight of the customer in the process.
And because you enjoy developing an entire service area and doing so with clear structures, high quality, and the ambition to get a little better every day.

As an employer, we live/offer

• An attractive and challenging working environment with modern infrastructure
• A dynamic and collegial team
• Freedom for independence and personal responsibility
• Opportunity to further educate and develop internally and externally

As a team player, you can move a lot in a new environment. If you feel addressed, then send us your meaningful and complete application documents with photo.

Please note that incomplete applications, illegible documents, or partial shipments and applications that do not meet the requirements and criteria will not be processed. Inquiries and application dossiers via recruitment agencies will not be considered.

Contact

Yardena Moser
HR Manager
Nef Sportwagen AG
Telephone:

j4id10401688a j4it0939a j4iy26a