Head of Department Servicedesk/Support and ICT Service Management, 80-100%

Move with commitment. - This is the chance to carry responsibility in a meaningful activity of political and social relevance and to move sustainable developments for the population and economy with your own imprint. Behind this promise stands the Kanton Solothurn with countless possibilities, tangible flexibility, and stability in the working environment. The Polizei Kanton Solothurn guarantees high security for the people in the Kanton Solothurn - competently day and night. It operates an independent ICT infrastructure with an extensive range of highly available systems and applications. For the Kommandoabteilung, we are looking for a Head of Department Servicedesk/Support and ICT Service Management, 80-100%, at the Solothurn location, effective immediately or by arrangement. Your responsibility: As Head of the department Servicedesk/Support and ICT Service Management, you bear the personnel, technical, and organizational responsibility for an economical, customer-oriented, and high-quality service operation. You control and further develop the company-wide ICT Service Management, are responsible for the configuration and continuous further development of the ICT service management tool, define and optimize service management processes, and ensure their uniform implementation as well as compliance with standards and quality specifications. In this function, you control and optimize the service operation and, if necessary, initiate suitable improvement measures to ensure a continuous improvement process. Your area of responsibility, in addition to monitoring service quality and compliance with agreed service levels, also includes the coordination of escalation management in the event of critical disruptions. Your tasks include the management of overall and partial ICT projects according to the HERMES project management method, representing the department in cross-organizational projects, and coordinating cooperation with internal and external stakeholders. Your profile: For this position, you bring completed informatics training with higher vocational education or a comparable qualification, preferably in business informatics, service management, project or process management. Requirements are several years of professional and leadership experience in ICT Service Management, in the operation and support of ICT systems, in application management, as well as in the management of ICT projects and procurement projects. Distinct independence, a structured and solution-oriented way of working, as well as the willingness to take responsibility and actively drive the continuous optimization of processes and services with a continuous improvement mentality, characterize you. You convince through teamwork, assertiveness, and a professional appearance. With your communicative strength and your appreciative leadership style, you develop employees in a targeted manner. You have very good German skills, are ready for extraordinary assignments and on-call duties, and possess a category B driver's license. An impressive range of people, professions, and possibilities, paired with meaningful activity of political and social importance - we are proud of this. Working at the Kanton Solothurn means committing to social and cultural diversity and being able to leave your own imprint. Because: Your contribution counts. With your commitment, you advance yourself and us. LEARN MORE