Account Manager GBS

Account Manager GBS
Graphax AG with headquarters in Spreitenbach and eight branches in German-speaking and French-speaking Switzerland employs around 190 employees. Due to a wide range of services and thanks to our team of experts, we are one of the leading providers of innovative technologies in the areas of Enterprise Content Management, printer park management, and complete solutions for digital and paper-based document workflows in the B2B market. Our services include comprehensive packages consisting of consulting, hardware and software solutions, services as well as service and support.
As a central point of contact for international customers with branches in Switzerland (GBS) as well as for the digitally controlled acquisition and development of micro-customers in German-speaking Switzerland, we are looking for a motivated personality as
Account Manager GBS
Your tasks
Central contact person for our GBS customers in Switzerland and support along the entire customer journey
Building long-term customer relationships and ensuring high customer satisfaction
Responsibility for the onboarding of new customers as well as smooth implementation of global contracts and processes at a local level
Coordination of cooperation between customers and internal specialist departments and support for complex customer projects
Solution-oriented processing of inquiries and complaints and ensuring professional support
Active upselling and cross-selling potential within the GBS portfolio
Close cooperation with international teams and participation in global GBS meetings
Support in the introduction of new solutions, products and services
Customer support also on-site throughout Switzerland
Planning and implementation of digital campaigns, qualification of leads and further development of the micro-customer segment
Additional tasks
Consistent reporting of all activities, leads and customer contacts in the CRM system
Responsibility for the timely submission of statistics and reports
Further development and co-design of internal processes with the relevant specialist departments
Oral and written communication in German and English, partly Swiss German
Your profile
Commercial training with further training in the area of sales/marketing/economics
Several years of sales experience (ideally Managed Print / IT solutions)
Experience in negotiation and data analysis
Very good German and English skills, Swiss German an advantage
Proficient in using MS Office and CRM systems (Dynamics an advantage)
Driving license Cat. B and willingness to travel
Our offer
An exciting, versatile and responsible activity in a market environment with future potential and a lot of creative freedom – your ideas, your impact
Flat hierarchies and short decision-making paths with 190 professionals who stick together
Attractive employment conditions (pension fund with choice plans, modern office premises, home office, parking space etc.)
Opportunities for further development – certifications and training on the job
Inspiring, dynamic environment in a strong company with tradition and innovative power
Have we aroused your interest and would you like to make a valuable contribution to the success of a leading company? Then we look forward to your application. Please apply exclusively via our online application portal. For questions about the position, contact , Sales Manager, telephone . jid4d2b6e5jm jit0522jm jiy26jm