Front Office Supervisor 100%

Your tasks:

• Supervision and support of the Front Office team to ensure a smooth process.
• Guest reception: welcoming and checking in guests, ensuring a warm and professional welcome.
• Processing and resolving guest inquiries and complaints in an efficient and friendly manner.
• Collaboration with other departments such as Housekeeping and Technology to maximize guest satisfaction.
• Training and continuous education of new employees to ensure high service standards.
• Monitoring of cash transactions and settlements, ensuring correct handling of payments.
• Support with managing and confirming room reservations.
• Maintaining clear and effective communication within the team and with guests.

Your profile:

• Successfully completed vocational training in the hotel industry
• Experience in a comparable position in the upscale hotel industry
• Very good oral and written English skills (C1) and German skills (minimum B1), additional language skills are an advantage
• Pronounced quality awareness, passion for the profession, commitment & flexibility
• Experience with OPERA is an advantage

What we offer

• A pleasant working atmosphere and a modern equipped workplace
• Diverse development opportunities
• Schedules without room hours
• Employee discount in our restaurants
• Free parking