Employee Guest Service Center

Leukerbad is the largest thermal bath and wellness destination in the Alps and delights guests from home and abroad with unique natural experiences and a diverse range of leisure activities. So that our guests feel welcome, we are looking for a committed employee to strengthen our team in the Guest Service Center. You love contact with people, keep a clear head even in lively moments, and want to actively contribute to further developing our service? Then we offer you a varied task with responsibility and creative freedom. Your tasks • You are the first point of contact in the tourist office for our guests (day tourists, locals, second-home owners, service partners, etc.) and ensure a warm and professional service. • You advise personally, by phone, and digitally on offers, events, and leisure opportunities in the destination. • You process inquiries, reservations, bookings, and take on a variety of administrative and coordinating tasks. • You sell tourist offers, tickets (mountain, thermal baths, events, public transport, etc.) and souvenirs. • You advise on and sell defined services of an SBB and post office counter. • You bring in ideas and actively help shape the further development of our services, as well as digital solutions and processes. Your profile • You enjoy dealing with people and convince with your service-oriented and open personality. • You have already gained experience in tourism or in a service-oriented environment with various cash systems. • The dynamics of tourism with high and low seasons allow for flexible annual working hours and regular weekend shifts (high season 90-100%, reduced accordingly in low season). • You work independently, responsibly, and keep a clear head even in hectic situations. • You react flexibly to new challenges, think in a solution-oriented way, are resilient, and actively help shape innovations and digitalization. • You value strong teamwork, support your team, and contribute to a positive, appreciative team culture. • You need very good German and French language skills daily, and additional language skills in E, I are an advantage. We offer • free leisure activities (cable cars, thermal baths, sports arena, etc.) in a breathtaking natural setting • The opportunity to bring in ideas, take on responsibility, and develop further within our organization.