Employee Field Service Customer Service Accident & Illness (w/m/d) Part-time/Full-time

Do you want to accompany people in challenging situations and at the same time use your expertise in the field of personal insurance in a targeted manner? In this versatile function, you combine customer contact, consulting and case management with analytical thinking and solution-oriented action. You care for insured persons in the regions of Zürich and Central Switzerland and develop sustainable solutions together with internal and external partners. What you achieve ## • Clarification of facts with insured persons and employers • Analysis of possibilities for recourse as well as identification of potential for external case management • Conducting assessments to evaluate the personal, professional and social situation of insured persons • Leading conversations with insured persons, employers, doctors, lawyers and other partners • Organization and moderation of round tables • Support for insured persons in maintaining their job or coordinating therapeutic work attempts • Creation of reports and recommendations for action for the specialist department • Close collaboration with internal specialist departments and external stakeholders What you bring ## • You have several years of experience or a solid education in the field of personal insurance • You have good knowledge of social insurance, ideally with a specialist certificate in private or social insurance or comparable further training • A CAS in case management as well as training in psychology, coaching or social work are an advantage • You convince with your empathetic, communicative and confident personality • You bring a high level of customer and consulting competence • Networked thinking as well as pronounced social competence characterize you • You work flexibly, committed and team-oriented and have assertiveness • You communicate confidently in German, knowledge of French and any other language is an advantage • You hold a category B driver's license and have your own vehicle and are happy to be on the road