Senior Service Desk Collaborator

Berne, Switzerland | 80-100% (jobsharing possible) What you can contribute <br /> • Ensure stable and high-quality operation of the IT help desk service, and the processing of incidents and requests until their resolution. • Drive the problem management process by analyzing recurring incidents and implementing sustainable solutions. • Escalate and coordinate complex incidents and problems with the competent specialist services, suppliers, and second-level support. • Organize and lead coordination meetings with specialist services, help desks, and partners to find sustainable solutions to problems. • Enter, classify, and document relevant information, and contribute to quality assurance and the continuous improvement of support processes. <br /> What makes you unique <br /> • Completed CFC training as an IT specialist, or technical or commercial training completed by continuing education in IT. • At least 5 years of relevant professional experience and solid knowledge in the field of Service Desk and service management. • You are a service-oriented, communicative person and enjoy collaborating with various interlocutors. • Open to change and innovation, you like to drive things forward and implement improvements within a motivated team. • You demonstrate great autonomy, a high level of demand, and a strong results orientation. • You possess good active knowledge of two official languages, both spoken and written, and have knowledge. <br /> In a few words The SECO Labor Directorate is the Confederation's competence center for key issues regarding the labor market, placement, unemployment insurance, and labor market statistics. The IT service is responsible for the digitalization of business processes as well as the operation of applications intended for our clients and partners. As a senior Service Desk collaborator, you will ensure problem management within the framework of IT Service Management (ITSM) and ensure that recurring incidents are prevented or their impacts are limited. Your main mission consists of identifying the root causes of incidents, developing sustainable solutions, and guaranteeing the stability of the ICT environment. We are looking for a proactive, autonomous person with a keen sense of analysis, excellent communication skills, and solid technical skills. What we offer <br /> • Working for Switzerland We are committed to the success of the Swiss model and to the well-being of the population. • Diversity in daily life We ensure equal opportunities, which allows us to deploy our skills and express different points of view. • Health at work We assist and advise our employees on all matters related to physical or mental health. All benefits (https://www.stelle.admin.ch/stelle/fr/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html) <br /> The State Secretariat for Economic Affairs (SECO) is the Confederation's competence center for all matters relating to economic policy and the labor market. It is attached to the Federal Department of Economic Affairs, Education and Research (DEFR). It contributes to the openness of all markets to goods, services, and investments. SECO operates in the field of economic development cooperation with a view to reducing poverty. It plans economic and trade measures in favor of developing countries, countries of Eastern Europe and Central Asia, as well as new member states of the European Union (EU). Additional information Please apply via our candidate management system (including complete file, cover letter, CV, work certificates, and diplomas). To do this, please click on <<To apply>>. Questions about the position Barbara Driscoll +41 58 46 61287