Business Analyst / Business Process Consultant - Bank - 6 month mission

• 15 juillet 2026 • 100% • Temporary • français (Fluent) • 1003 Lausanne • Log in to see the salary estimate from jobup.ch Job Description On behalf of our client, a leading banking institution in Switzerland, we are looking for a Business Analyst / Business Process Consultant to support a strategic mission for the transformation of customer relationship activities. Integrated within the business teams, you will intervene in an analysis phase aimed at mapping existing processes, identifying user needs, and preparing a request for proposal (RFP) for the selection of a new customer interaction management platform. This mission, at 100%, will begin in early September 2026 for a duration of 6 months, until the end of February 2027. It is intended for a profile with initial experience in a consulting firm or in organizational transformation, capable of conducting structured analyses, facilitating workshops, and producing deliverables intended for decision-making bodies.   Main Missions • Map existing business processes of the customer relationship department and identify areas for improvement • Collect and analyze the needs of business users and internal stakeholders • Facilitate workshops and interviews with operational teams • Formalize user journeys and contribute to the definition of target processes • Write functional requirement specifications as well as scoping deliverables • Participate in the preparation of the specifications for the launch of a request for proposal (RFP) • Contribute to the evaluation of contact center management solutions and new technologies (AI, automation, cloud, voicebots, chatbots) • Formulate recommendations aimed at optimizing user experience and operational efficiency • Present analyses and recommendations to management teams and steering committees • Collaborate closely with business and IT teams to ensure the consistency of transformation proposals   We are looking for a profile meeting the following criteria: • Higher education in management, organization, information systems, digital marketing, or equivalent • Initial experience (2 to 5 years) in a consulting firm or in organizational transformation projects • Excellent analysis, structuring, and business process modeling (process mapping) skills • Experience in collecting business needs and writing functional deliverables • Ease in facilitating workshops and conducting interviews with business interlocutors • Good understanding of user journeys, UX principles, and customer experience improvement • Sensitivity to technologies related to contact centers (Genesys, Cisco, Avaya, or equivalent), cloud solutions, artificial intelligence, and automation • Knowledge of banking or highly regulated environments is an asset • Excellent writing and presentation skills in French • Synthesis skills, autonomy, rigor, sense of organization, and a consulting posture • Available quickly