Head of Delivery (d/w/m)

TENZ is a Swiss food & drinks company with Tibetan roots. What began as a donation project is today a growing family business with over 200 employees. With our own production, gastronomy operations, festivals & events, delivery as well as a growing B2B and retail business, we combine a strong brand with different distribution channels and business models.

Delivery is an independent business unit for TENZ with two models: Owned Delivery via our F&B locations and Delivery Franchise via external partners. You will develop both models economically and create the foundation for controlled scaling.

As Head of Delivery, you combine commercial management, platform management, unit economics, and operational standards. You report to the Chief Commercial Officer and work closely with F&B, Brand & Marketing, Product & Quality, Supply Chain, and Finance.

• Overall responsibility for a strategically relevant business unit
• Scope for design regarding business model, partner structure, and processes
• Direct collaboration with the Chief Commercial Officer and the Business Heads
• Further training, 30 % employee discount, as well as regular team activities
• Overall responsibility Delivery: You further develop Owned Delivery and Delivery Franchise economically, organizationally, and strategically.
• P&L & Unit Economics: You manage revenue, profitability, and unit economics and create transparency across locations, platforms, and partners. Together with Finance, you develop reliable forecasts, business cases, and decision-making bases.
• Owned Delivery: You optimize platform performance, assortment, pricing, promotions, availability, and customer experience. Together with F&B, you define clear goals, standards, and responsibilities for operational implementation.
• Delivery Franchise: You develop an economically viable and scalable franchise model with clear partner criteria, unit economics, and expansion logic. You are responsible for partner selection, onboarding, performance management, as well as standards for quality, training, reporting, support, and audits.
• Platforms & Commercial Performance: You manage delivery platforms and external partners, negotiate conditions, and profitably further develop pricing, promotion, and assortment logics.
• Customer Experience & Standards: You establish relevant KPIs for availability, ratings, speed, and order quality and ensure a consistent product and service quality together with F&B and Product & Quality.
• Scaling & Collaboration: You evaluate regions, partners, and growth opportunities based on reliable business cases and only further develop delivery if economic viability, quality, and feasibility are secured. To do this, you bring the relevant specialist departments together and establish clear processes and responsibilities.
• Several years of experience in the leadership or further development of a business unit, distribution channel, platform, franchise, or partner model
• Strong understanding of P&L, unit economics, pricing, forecasts, and business cases
• Experience in leading new business models from conception into a scalable operational implementation
• Experience with franchise, license, or partner models as well as partner acquisition, onboarding, and performance management is an advantage
• Negotiation strength, analytical way of working, and the ability to clearly manage complex interfaces
• Experience in delivery, system gastronomy, food-tech, platform business, or a comparable consumer business is an advantage, as well as professional communication in German and English

At TENZ, you shape an important business area between existing platform business and the construction of an economically viable franchise model. If you want to optimize an existing business and scale it in a controlled manner, we look forward to meeting you.