Outlet Manager Waves

Located on the 7th floor of the Hôtel Beaulac, a 4-star superior establishment, WAVES is our iconic rooftop, offering a spectacular view of Lake Neuchâtel, the Alps, and the city. Recognized among the most beautiful rooftops in Switzerland and Europe, WAVES is much more than a restaurant and a bar: it is a true destination, where gastronomy, cocktails, music, ambiance, and hospitality meet.

We are currently looking for an Outlet Manager passionate about hospitality, deeply field-oriented, and ready to take on a key role in the development of WAVES.

Your mission:

As Outlet Manager, you are the conductor of the WAVES experience.

Present on the ground, you guarantee the quality of service, the fluidity of operations, and the satisfaction of our customers. You supervise a team composed notably of floor and bar staff, and develop their skills through close management based on exemplary behavior, trust, and empowerment.

You are also a true ambassador for our customers. You get to know our regulars, identify their preferences, and create a personalized relationship in order to transform every visit into a memorable experience.

Finally, you actively contribute to the commercial performance and the development of WAVES, by working on upselling, loyalty, and the evolution of the offering.

Outlet Manager - CDI 100%

possibility of accommodation during the trial period

Management & operations

• Supervise, train, motivate and develop the floor and bar team
• Participate in the recruitment, integration, training and evaluation of employees
• Organize schedules and adapt resources to activity forecasts
• Guarantee the fluidity of service, especially during peak periods
• Develop a culture of performance, responsibility and operational excellence
• Participate in the implementation and continuous improvement of the establishment's F&B operational standards
• Be able to ensure managerial and operational continuity according to the needs of the activity

Customer experience & quality

• Be constantly present on the ground and maintain a global vision of the floor, the bar and the customer experience
• Anticipate customer needs and ensure that the team is attentive to consumption signals, empty glasses, waiting times and unstated requests
• Train and coach teams so that they develop active observation and a true culture of anticipation
• Ensure that every customer is taken care of at the right time, without having to systematically solicit the staff
• Guarantee a fluid, attentive and personalized service, particularly during periods of high activity
• Develop a privileged relationship with regular customers and know their habits and preferences
• Master and transmit to the team the entire WAVES offering: dishes, products, drinks and cocktails
• Supervise the setup, ambiance and cleanliness of the outlet in order to permanently guarantee the standards of the Hôtel Beaulac
• Contribute to the harmonization of the customer experience and service standards across all the hotel's F&B activities

Performance and development

• Develop turnover through upselling, loyalty and the optimization of the offering
• Monitor financial performance, personnel costs and the main indicators of the outlet
• Participate in the monitoring of the main KPIs related to F&B activity and identify potential for improvement
• Contribute to the preparation of activity forecasts, budgets and action plans in connection with the establishment's objectives
• Optimize stocks, orders and inventories
• Analyze the need for additional personnel based on activity and turnover forecasts
• Be a source of proposals to evolve menus, cocktails, animations, ambiance and customer experience

Collaboration & compliance

• Work in close collaboration with Kitchen, Events, Marketing and F&B Management
• Ensure fluid coordination with the different departments in order to guarantee the consistency of the F&B experience
• Contribute to the implementation of F&B procedures, standards and best practices within the establishment
• Guarantee compliance with hygiene and safety standards, notably HACCP
• Ensure compliance with internal procedures and standards j4id10423439a j4it1040a j4iy26a