Senior Process Excellence Expert (m/w/d)

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Senior Process Excellence Expert (m/w/d)

137173 | 80 - 100% | Oerlikon, Zürich | Hybrid

Does the thought of using your conceptual strength and winning people over for sustainable changes motivate you? Have you always wanted to think business processes further across departmental boundaries and create the foundations for effective process control?

In the role of Senior Process Excellence Expert, you are part of the Information & Technology business unit in the Enterprise Architecture & Planning area at Zurich Schweiz.

In this key role, you will take on functional leadership in the expansion of Process Excellence in the Enterprise Architecture of Zurich Schweiz. You act at the interface between Business and IT and work to a large extent directly with specialist departments and management teams outside of IT. Together with the specialist departments, you develop binding standards, clear responsibilities, and an end-to-end view of processes, shape the cooperation between central control and decentralized implementation, and actively participate in projects and process initiatives. In doing so, you moderate cross-departmental workshops, accompany changes within the framework of organizational change management, and continuously develop our methods based on practical experience.

What awaits you

• You shape the overarching process architecture and further develop the collaboration model for Process Excellence with clear roles, standards, and decision-making rights, while supporting the end-to-end process owners as well as the management teams in performing their roles and sustainably anchoring common working methods in the company.
• You build the Process Excellence Council as a cross-departmental steering body, lead its work functionally, and prepare decisions for the prioritization of process improvements, while bundling process requirements from the specialist departments, making dependencies and conflicts of interest visible, and coordinating the process agenda with existing governance and portfolio structures.
• You develop a common process understanding that combines the requirements of Business, Risk Management, Compliance, and IT. In doing so, you balance customer benefit, economic efficiency, as well as risk and compliance requirements, and create the foundation to make changes understandable and sustainably anchored in the company.
• You actively participate in strategic projects and process initiatives, shape end-to-end processes, and support teams in clarifying cross-departmental dependencies and resolving functional conflicts of interest; to this end, you design and moderate workshops with process owners, specialist departments, management teams, risk management, and IT and develop concrete improvements and actionable target images together with them and accompany their implementation within the framework of organizational change management.
• You establish a uniform framework for process KPIs, transaction costs, and benefit measurement together with the business units and Finance, thereby creating transparency for well-founded decisions and continuously developing KPI-based process control.

What distinguishes you

• University degree in Business Informatics, Business Administration, Industrial Engineering, Organizational or Corporate Development, or a related field or a comparable qualification
• Extensive experience in process architecture, Business Process Management, or Process Excellence, as well as demonstrable practice in building governance and collaboration models at the corporate level
• Experience in leading cross-departmental change projects and the ability to win different stakeholders - including management teams - for common goals, reach binding agreements, and anchor sustainable changes
• Sound experience in the insurance environment and a good understanding of central end-to-end business processes - from sales and underwriting to policy administration and claims and benefits processing; an advantage. Knowledge of KPI-based process control, the economic evaluation of process improvements, as well as the integration of risks and controls into business processes is a plus
• Strong conceptual, analytical, and en j4id10419056a j4it1040a j4iy26a