Head of Business Support

Head of Business Support Head of Business Support 100% Place of work Zürich Scope of work 100% Start of work by agreement Is that you? You love solution-oriented teamwork, are well organized and communicative? The further development of Business Support for Key Accounts is your passion? At ISS, you create excellent service quality for our Key Accounts Switzerland. As Head of Business Support, you ensure uniform standards for mandates and towards operations and accompany the change management for successful cooperation with customers. What to expect You lead the Business Support with the specialist departments for account billing, infrastructural and technical building management (IGM and TGM), systems and processes, and the Customer Service Desk You implement contract compliance for customer contracts for IGM and TGM in operations You ensure correct and timely monthly billing of services for Key Accounts Switzerland You create calculations and model developments for and in customer contracts as well as financial data analyses, develop conclusions, and initiate changes You ensure high service quality and uniform standards for the account managers and towards operations You lead cross-departmental projects and change management measures to increase efficiency and standardization in the mandate What you bring You have a university degree or higher education in finance or a technical environment You have many years of professional experience in facility management in a leadership position You are experienced in finance in the area of billing You speak fluent German and English, and Swiss German and Italian are also an advantage You have excellent reporting, analysis, and visualization skills You move effortlessly in a matrix organization and have a high process and system affinity You complement your profile with comprehensive change management experience What we offer you Wide range of internal development opportunities 16 weeks of maternity leave Employee parties and appreciation programs Part-time work and job sharing: Flexible working models that fit your life Attractive ISS Switzerland pension fund Favorable mobile subscriptions from Swisscom for the whole family Employee offer platform with attractive discounts and special conditions Structured onboarding in the initial phase Ready for us? We are for you. Every day, we work at ISS Switzerland to make offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and be livable. Our more than 14,000 employees create living spaces throughout Switzerland, where over a million people can feel comfortable and develop every day. ISS stands for innovation, service quality, and customer proximity. As a market leader, we offer secure jobs, diverse development prospects, and a corporate culture characterized by appreciation, lived work safety, and responsibility - visible in five programs, over 200 training and development opportunities, and the consistent use of sustainable products and solutions. About us Employee stories Dear personnel service providers: For this position, we only consider direct applications. Thank you. Please note: We gladly accept applications by post, but the documents will not be returned. Your contact Stefanie Büchele Head People & Culture Corporate Functions Phone: 058 787 86 77 Apply now jpidc58df39jm jit0727jm jiy26jm