Application Support Specialist

Application Support Specialist (w/m/d) Welcome to Rhenus! The Rhenus Group is one of the leading, globally operating logistics service providers. Along the entire supply chain, we offer tailor-made solutions for companies from a wide variety of industries. From multimodal transport to perfect storage, from smooth customs clearance to innovative value-added services: We are always at the pulse of time and by the side of our customers. What awaits you with us You will take over the 2nd-level support for our logistics and customs applications. You develop, maintain and optimize interfaces as well as profile chains in our middleware (mapping of CSV, XML and JSON data, REST API connections, error handling). You process, prioritize and document tickets and incidents independently. You carry out technical preliminary analyses (e.g. systematic root-cause analyses using logs or SQL queries as well as cross-system checks). As a competent contact person, you support and advise our internal users and create meaningful status updates for specialist departments and management. The creation of technical documentation and understandable user manuals is also part of your area of responsibility. In close cooperation with software teams, key users and specialist departments in the operational environment, you contribute to smooth processes. You support training and promote knowledge transfer within the organization. You actively drive the continuous optimization, standardization and automation of interface and data processing processes. You recognize system and process weaknesses early and contribute your own suggestions for improvement for sustainable further development. What you bring with you You have completed training in the IT field or a comparable qualification in a freight forwarding or logistics environment. Ideally, you already have professional experience in IT support; knowledge in 2nd-level support is an advantage. A good technical understanding of applications, interfaces and business processes distinguishes you. Your way of working is independent, structured and solution-oriented. With your strong communication skills, you convince in the exchange with various stakeholders and maintain an overview even in demanding situations. You use very good German skills in speaking and writing reliably; English skills are an advantage. What you can look forward to Continuous further education: Develop your skills and expand your specialist knowledge with our professional training programs. Great team: It is the people who make the difference - and with us, you will become part of a great team. Flat hierarchies: Thanks to our lean organizational structure, you can engage in direct exchange with decision-makers. Space for innovation: Implement your ideas in an environment that promotes creativity and enables you to drive changes forward. Events: From team outings to Christmas parties to networking events, we build strong connections by spending time together. Fast decision-making processes: Drive things forward faster with optimized processes that promote efficiency and effectiveness. jpid7a3046ejm jit0731jm jiy26jm