Senior System Engineer

Senior System Engineer Company Description We are a great team and are repeatedly awarded by Great Place to Work as the best employer. Do you lack appreciation? We are known for our positive feedback culture. Do you want to advance professionally? Then benefit from generous continuing education budgets and almost unlimited career and change opportunities in the IT universe of UMB. Do you have no idea what is going on in operations? We inform openly and honestly about what is happening. There are 1000 reasons to work at UMB. Apply now and find out more. Job Description Installation, configuration, operation, and maintenance of customer infrastructures according to maintenance contracts Competent advice, support, and care of customers on-site and by telephone Independent collaboration in the area of Incident and Problem Management at 2nd and 3th level support including support of the ServiceDesk for troubleshooting Responsible for updating all ITSM modules (tickets, tasks etc.) and monitoring systems Escalation and triage to 4th Level Support and external partners Independent implementation of changes from analysis through conception to realization within the framework of UMB Change Management Project collaboration on large-scale projects with the customer, with responsibility for the flawless implementation of sub-projects or work packages Lead identification in the sense of up- and cross-selling and communication to the Account Manager, Service Delivery Manager, and Team Lead Participation in specialist events and targeted UMB Academy courses Compliance with the current team regulations including timely reporting of services Receiving and processing incidents in the Service Desk via ITSM tool Providing top service on-site together with your team colleagues and helping to further develop Qualifications Completed technical vocational training with specialist further education High customer orientation as well as enthusiasm for direct customer contact Pronounced understanding of service, commitment, and sense of responsibility At least 5 years of experience in larger environments or IT providers Confident appearance and negotiation skills Independent, structured, and reliable way of working Resilience, endurance, and flexibility Very good German skills in speaking and writing. (Native language is not a requirement.) English skills are an advantage Additional Information Your profile – how you work You enjoy working independently, are constantly learning, developing yourself further, and contributing new ideas. You are a team player - professional exchange is highly valued with us. You have analytical skills and a quick grasp. Quality is important to you and you can express yourself orally as well as in writing in a target-group-oriented manner. Why your application is worth it Up to 9 weeks of vacation possible – for your time off Industry-wide known events – for the team spirit We promote cohesion and live an open corporate culture As a multiple-award-winning «Great Place to Work» employer, we find our new colleagues mostly through recommendations – or through job advertisements like this one. Please no dossiers from recruitment agencies – thank you! jpid200a9e2jm jit0624jm jiy26jm