Customer Service Specialist Aftersales 60-100%

We move and inspire. Simple. Sustainable. Avant-Garde. ##

The AMAG group is among the 50 largest Swiss companies. Our vision is to become the leading provider of sustainable individual mobility. Our 7300 employees work every day with competence and passion to achieve this goal and to ensure that our customers are always on the right track.

For our Customer Services Aftersales department at AMAG Retail, present throughout Switzerland, we are looking for dynamic and eloquent personalities to hold the position of Customer Service Specialist, who will take pleasure in responding to our customers' requests.

Your tasks ##

• You answer calls from our customers and process requests by e-mail and by chat in our national languages as well as in English
• You make workshop appointments for our customers and work in close collaboration with our AMAG Retail branches in order to fully meet customer requests
• You provide customers with detailed information on products and services to best assist them in their decisions and you actively contact them to offer additional products and services that may interest them
• You actively contribute to an excellent team spirit, you participate in training, and you guarantee harmonious collaboration through clear work documentation

Your profile ##

• You have a basic commercial education and, preferably, experience in the automotive sector or in customer contact
• You are a positive and dynamic person and you communicate perfectly in French.
• Proficiency in German or Italian will be particularly appreciated and will constitute a decisive advantage for this position.
• You master administrative tasks, you work efficiently, and you are proficient in common Microsoft Office programs
• You have a true team spirit, you like working with people, and you remain flexible in order to continue developing AMAG together

What we offer ##

• We grant our employees our trust and give them the necessary freedom to work autonomously
• Open and transparent communication at all levels.
• A young team with common goals
• The possibility to bring your own ideas
• A job with perspectives: we support the development of our employees, both professionally and personally.
• Flexible working hours and the possibility to work from home to reconcile professional life, family life, and leisure.
• 5 weeks of vacation and the possibility to take additional individual leave days (ZIF).
• A market-conforming salary and attractive discounts on our vehicles and other services.
• Private accident insurance for worldwide coverage.
• Attractive pension fund benefits.

Are you motivated to actively contribute to our success? ##

In that case, we look forward to receiving your application online. By the way: we do not need a cover letter. Simply give us three convincing reasons why you are the ideal person for this position.

Do you have questions regarding the recruitment process? Do not hesitate to send me a message via WhatsApp. You will find information on data protection in our privacy policy.

• Lorena
• Recruiter
• +41 79 510 92 51