Head of Customer Service (m/f/d) 80 - 100%

We are shaping the circular economy of the future. As a leading company in the Swiss meat industry, the Centravo-Gruppe responsibly refines organic raw materials into high-quality products for the pharma/biotech, food, animal feed, and energy industries. With innovative processes, the highest quality standards, and efficient logistics, we create solutions with sustainable added value.

Do you combine customer orientation with leadership strength and maintain an overview even with complex orders, tight delivery deadlines, and many interfaces? For our team in Sales & Marketing, we are looking for an engaged and entrepreneurially minded leadership personality as

Head of Customer Service (m/f/d) 80 - 100%

What you can achieve:
In this central function, you will take responsibility for operational customer support and order processing in three different, demanding B2B business areas. Together with your team, you will ensure that our customers are supported reliably, competently, and in a solution-oriented manner.

• You lead, promote, and develop a Customer Service team of a total of around eight employees.
• You ensure professional, efficient, and timely processing of customer inquiries, offers, orders, deliveries, and complaints.
• You coordinate the cooperation between Customer Service, Sales, Planning, Production, Logistics, Quality Assurance, and Finance.
• You ensure a high quality of order data and continuously develop our processes, systems, and interfaces.
• You are responsible for the processing of complaints and escalations and ensure clear, professional communication towards customers and internal departments.
• You establish and monitor relevant key figures such as delivery reliability, complaint rate, service level, and order lead times.
• You actively participate in digitalization, standardization, and improvement projects.

What you bring with you:

• You have a Bachelor's degree or a comparable higher education, preferably in Business Administration, Supply Chain Management, Logistics, Food Technology, or a similar field.
• You bring several years of experience in Customer Service, Inside Sales, Order Management, or Supply Chain Management.
• You have already led employees and know how to develop teams clearly, appreciatively, and in a performance-oriented manner.
• Ideally, you know a manufacturing B2B environment, preferably from the food, meat, feed, raw material, or ingredient industry.
• You have a strong understanding of order processing, delivery planning, production and logistics interfaces, as well as complaint management, and work confidently with ERP systems.
• You communicate confidently in German and have good English skills. Further language skills, especially French or Italian, are welcome.
• You are a structured, resilient, and solution-oriented personality who takes responsibility and maintains an overview even in day-to-day operations.

What we offer

• A versatile leadership task with high operational relevance and direct influence on customer satisfaction and business success.
• Responsibility for three demanding and varied business areas.
• Scope for designing the further development of processes, systems, and cooperation.
• A well-coordinated team as well as short decision-making paths and a practical corporate culture.
• Attractive employment conditions and development opportunities in a professional, quality-oriented environment.

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