Customer Advisor 2nd Level DE/FR 80-100%

• 13 August 2026 • 80 - 100% • Indefinite duration • German (Fluent), French (Fluent) • Poststrasse 1, 3072 Ostermundigen • Log in to see the jobup.ch salary estimate To strengthen our committed team, we are looking for, at the Ostermundigen site, by agreement, a communicative, solution-oriented person who is comfortable in writing and enjoys varied customer contact. At the TCS contact center, we are committed with passion, expertise, and a clear objective for our members: to accompany them daily with excellent customer service. As a member of the 2nd level team, you are the competent interlocutor for complex and time-consuming member requests. You support the 1st level as well as internal partners and ensure smooth technical support around our TCS digital offers. In the field of electric mobility, you advise our members on products and services and accompany them in the mobility transition. 2nd level Customer Advisor DE/FR 80-100% What you can accomplish ## • You process demanding member requests in writing and by telephone. • You provide personal 360° advice on the entire range of TCS products. • You support the 1st level as well as internal partners (sections, camping, sales) for complex questions and changes. • You advise on electric mobility and answer questions regarding the E-Charge application. • You take charge of corporate clients for the TCS corporate card (roadside assistance & legal protection). • You ensure technical support for our TCS applications (apps, website connection). What will allow you to succeed in your integration ## • Commercial training and/or experience in the service sector • Taste for written and telephone customer contact • Passion for advice and sales with a focus on customer needs • Strong IT affinity and ideally first experience in technical support • Interest in mobility themes, particularly electric mobility • Resilient, flexible, and solution-oriented personality with team spirit • Very good oral and written knowledge in German and French What you can expect ## • Meaningful activity with a direct impact on the safety and mobility of our members • Open culture of informal address (tutoiement) and collaboration on an equal footing - from apprentice to CEO • Varied tasks in a motivated team that looks forward to your support • Working hours from Monday to Friday (08:00-18:00) with the possibility of teleworking. • Attractive social benefits and employee discounts • Modern position with good connection to public transport • Free use of TCS Active (fitness) • A strong and trustworthy brand with more than 125 years of history and 1.6 million members   Interested? Then apply today and write the history of TCS with us! At TCS, we appreciate and respect the varied life paths as well as the diversity of our employees' profiles. Equal treatment is our absolute priority. Daniel Ischi, HR Business Partner, is at your disposal at 058 827 30 06 for any information about the position. This is why we have existed for more than 125 years: Around TCS Switzerland - TCS Switzerland   Touring Club Suisse Human Resources Daniel Ischi 3072 Ostermundigen