Lead People & Culture Service Excellence

Lead People & Culture Service Excellence You want more than just managing processes – you want to rethink them. In this key role, you will forge new paths in the digitalization of our People & Culture Services, lead your team with passion, and ensure with reliability that our employees and managers experience an Employee Experience they can rely on at all times. As Lead People & Culture Service Excellence, you take on operational responsibility for our entire P&C service landscape. You lead a team of P&C Generalists and Payroll Specialists, continuously develop our HR Services, drive the digitalization of our processes, and actively shape our HR/IT system landscape. In doing so, you combine leadership strength, process competence, and technological curiosity with a high standard of quality and service. Lead People & Culture Service Excellence What awaits you Overall responsibility for professional, timely HR Operations, from payroll and contract administration to mutations, absences, and social insurances Functional and personnel leadership as well as the further development of your team Ensuring high service quality for employees, managers, and internal stakeholders Analysis, optimization, and automation of existing P&C processes, including the use of AI-supported solutions to increase efficiency Establishment of binding service levels and quality standards Business Ownership for our HR/IT systems, from HRIS to recruiting solutions to payroll systems, with a focus on the integration and further development of AI functionalities in close cooperation with the IT Product Lead P&C and external providers Further development of guidelines and processes taking into account labor law, social insurances, GAV, and data protection, as well as early detection of compliance and process risks What you bring with you Leadership experience, ideally three to five years in an operational HR or service environment Sound practice in HR Operations as well as good knowledge of payroll and administrative Employee Lifecycle processes Very good knowledge of labor law and the social insurance system Strong process competence as well as experience in the digitalization and automation of HR processes, ideally with initial experience in using AI tools in the HR environment High IT affinity and experience as a Business Owner of HR/IT systems Structured, pragmatic, and solution-oriented personality with a high sense of quality and enjoyment of continuous improvement Are you interested or do you have further questions? Sercan Ugur is happy to assist you with any questions. Write an e-mail (<>) About us «Together we shape the trade of tomorrow» employs around 1300 people and generates over a billion in turnover. The company exists because one person had the courage to find new ways and walk them. Our success story shows that through every individual, something great arises together, and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, encourage and challenge each other, and enjoy what we do every day. Our recruitment process You create your profile in our career portal and apply directly online for the advertised position. You will immediately receive an acknowledgement of receipt, and within at most 10 working days, you will receive feedback on how to proceed. While you extend your patience to us, we take personal time to review your application and define the next steps. If your documents are convincing, then we will get to know each other via live video call or in a personal interview. The «match» is mutually confirmed. Then we proceed to the second round of interviews, where you get to know your future workplace and the team. YES – we have decided on each other! The employment contract will be delivered to you digitally, and after the conclusion of the contract, you will receive access to our internal communication channels, and at the same time, we will prepare your onboarding process. Benefits Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau. Recovery: At least 5 weeks of vacation; additionally, there is the possibility to purchase vacation and take unpaid leave. Development: Internal training in our own Academy as well as financial participation in external further training. Family: 18 weeks of paid maternity leave with the possibility of extension and 4 weeks of paid paternity leave. Insurance: Extra-mandatory – 100% continued payment of wages as well as full financing of the daily sickness insurance by the employer. Mobility: Free parking spaces, financial participation in public transport, and pool vehicles for business appointments. jpid26f116djm jit0729jm jiy26jm