IT Project Manager "” ERP & Digital Systems

Company Description
Join Nescens, the Swiss brand expert in longevity.
Nescens is a leading Swiss institution in the fields of preventive medicine and longevity. It brings together two complementary universes: a scientific skincare line, our cosmeceuticals, distributed through a network of selective points of sale and online, and diagnostic assessment and longevity programs provided in clinics and in partner reference hotel establishments.
Based on the prestigious medical campus of Genolier, Nescens is part of a unique ecosystem where science, medicine, and well-being meet.
Joining Nescens means joining a dynamic, stimulating, and innovation-oriented environment at the heart of Swiss longevity science.
Job Description
The IT Project Manager "” ERP & Digital Systems is both the guarantor of the smooth functioning of all Nescens' operational and digital systems and the project manager for structuring IT initiatives. He/she administers, configures, and develops the technology stack; in particular Microsoft Business Central, for which he/she ensures functional and technical mastery; manages development and integration projects from end to end, and intervenes on the front line when a malfunction impacts operations. His/her technical grounding is accompanied by a concrete understanding of e-commerce and CRM challenges: he/she knows that behind every system, there is a transaction, a customer, or a marketing action to activate.
Responsibilities
IT Project Management
Manage Nescens' structuring IT projects from end to end: application development, launch of B2B platforms, integration of payment systems, connections with logistics platforms
Define project scope: definition of needs, writing functional specifications, selection and coordination of technical service providers, monitoring developments, testing and deployment
Manage priorities, deadlines, and project risks by ensuring regular communication with internal stakeholders
Ensure technological monitoring and propose solutions adapted to Nescens' operational and commercial needs
Microsoft Business Central "” administration and development
Ensure functional mastery and administration of Business Central as Nescens' central ERP: business parameter setting, management of entities (customers, suppliers, items, accounting), configuration of workflows and reports, management of rights and users
Perform customizations and light developments in AL (Business Central language): extensions, report modifications, workflow automations, interface adaptations, in order to limit the systematic recourse to external service providers
Manage updates and evolutions of the platform, ensuring compatibility with existing extensions and integrations
Be the internal reference for all questions relating to BC, for the finance, commerce, and operations teams
Integration and operational continuity
Design and maintain data flows between systems (stocks, orders, payments, contacts) to guarantee information consistency across all platforms
Configure and maintain other platforms in the ecosystem (Salesforce, Shopify, Adyen, Klaviyo, Storyblok) according to operational and commercial needs
Diagnose and resolve malfunctions in real time, by intervening directly in settings or by coordinating fixes with technical service providers
Implement monitoring and alert procedures to anticipate incidents before they affect operations or customer experience
CRM, e-commerce support and agency coordination
Ensure the smooth functioning of CRM tools (Salesforce, Klaviyo) and e-commerce (Shopify, Adyen) to allow the activation of marketing actions, the fluidity of purchasing journeys, and the reliability of collections
Identify and correct technical friction points that impact conversion or customer experience
Be the internal point of reference for the digital agency in charge of content management, paid media, and SEO: challenge their recommendations, guarantee consistency with internal systems, and validate developments before production
Data Quality and Governance
Guarantee the consistency, reliability, and quality of data across all systems; identify and correct anomalies proactively
Ensure compliance of data and processes with GDPR requirements
Document integration architectures, management rules, and configurations, to guarantee their consistency over time and to facilitate diagnosis in case of an incident
Technology Stack
Microsoft Business Central (central ERP) - Salesforce - Shopify - Adyen - Klaviyo - Microsoft Power BI
Qualifications
Profile sought
Education
Higher education (Bachelor or Master) in computer science, information systems, engineering, or an equivalent field
Significant experience in an e-commerce or retail context is appreciated
Experience
5 to 8 years of experience in a role combining systems administration, BC development, and IT project management, ideally coming from a Microsoft integrator or a Dynamics/BC consultant who has moved to the client side
Proven experience with Microsoft Business Central (or Dynamics NAV), including AL development: extensions, reports, customizations
Confirmed experience in managing end-to-end IT projects: scoping, coordination of service providers, deployment
Experience in a multi-system environment (ERP, CRM, e-commerce, payment, logistics) with a solid understanding of data flows