Technical Instructor / Support Heat Pumps (w/m/div.) REF295358S

Company Description ##

This is what Bosch is about: You, our business, our environment.

At Bosch, we shape the future with high-quality technologies and services that arouse enthusiasm and improve people's lives. Our promise to you is rock solid: We grow together, enjoy our work, and inspire each other.

Bosch Thermotechnik AG is among the world's leading providers of energy-efficient products for indoor climate and hot water comfort. As a system expert, Bosch Thermotechnik offers solutions for the areas of heating, air conditioning, hot water, and photovoltaics, as well as the appropriate service offerings for them. In Switzerland, we distribute our own brands Bosch and Buderus.

For our headquarters in Pratteln, we are looking for a technically savvy, practice-oriented, and strong-communicating personality as Technical Instructor / Support Heat Pumps (w/m/div.). The place of work is Pratteln with home office possibility and assignments throughout Switzerland.

Job Description ##

• You take over the technical support for Buderus and Bosch wholesalers as well as for group leaders and end customers.
• You ensure the substitution of the technical instructors in the areas of fossil and renewable energies.
• You support the Technical Customer Service with administrative tasks.
• You train our partner companies in technical topics.
• You look after the remote control systems of our product portfolio.
• You build up the Remote Service area and ensure its ongoing support.
• You build up and maintain international contacts within the group as well as with suppliers, including participation in international technical training.
• You coordinate and accompany all field and recall actions.
• You carry out technical clarifications as well as warranty processing with suppliers, customers, and the group and ensure reporting to the responsible bodies.
• You process damage cases, record systems, and create the corresponding reports.
• As the top technical support instance, you take over complex cases when the group leader requires further support.
• You develop and define technical courses with target-oriented course objectives, schedule planning, and course content.
• You create and develop technical training materials for service.
• You conduct technical training sessions as a trainer.
• You look after and coordinate the training room in Pratteln.
• You take on special tasks in customer service and participate in professional associations.
• You participate in marketing events such as trade fairs and customer events.
• You are willing to travel regularly domestically and abroad.

Qualifications ##

• Education: Technical basic training in the field of heating, building, or energy technology or a comparable training
• Personality and working style: Independent, proactive, responsible, structured, solution-oriented, analytical, strong communicator, and confident in appearance. Enjoyment of knowledge transfer and presenting, as well as willingness for travel and continuous further training
• Experience: Several years of professional experience in heat pump and heating technology, sound knowledge of heat pumps, hydraulics, control and system technology, as well as experience in conducting technical training. Knowledge of our product portfolio is an advantage
• Languages: Very good German skills, good English skills an advantage

Additional Information ##

A responsible and versatile activity with a wide technical area of responsibility and a lot of creative freedom awaits you. You actively contribute your expertise, further develop the technical support and our training offers, and work closely with customers, partners, and international group departments. If you like to pass on your technical know-how and want to develop professionally, we look forward to your application!

What we offer

• Attractive social benefits
• Company car with private use in the EU
• Free parking spaces
• Collegial, open-minded, and appreciative working environment
• Further training opportunities
• The opportunity to move a lot and actively help shape things

Further benefits can be found here: our benefits

Contact Human Resources

Dajana Levarda, HR Business Partner
E-Mail [email protected]

Contact Specialist Department

Raffael Tanner, Head of Technical Customer Service
E-Mail [email protected]