Front Desk Agent (m/f) 100%

Your tasks: • Check-In / Check-out of our guests • Support and advice for guests during their stay • Invoicing and cash handling with corresponding cash closing • Reservation acceptance and entry • Telephone service and processing of e-mails • Upselling in consideration of the company philosophy • Complaint management • Relief for the night shift • Adherence to our Standard Operating Procedure Your profile: • A completed vocational training in the hotel industry • Experience in a comparable position and company, Marriott background desirable • Very good German and English skills in spoken and written (additional foreign languages an advantage) • Interest, enthusiasm and passion for your profession • Teamwork skills and motivational talent • Initiative, flexibility, resilience and an eye for detail • Sales-oriented thinking and acting • Opera knowledge is mandatory for this position