Backoffice Employee / Practice Administration & Patient Service

Backoffice Employee / Practice Administration & Patient Service (50%) Backoffice Employee / Practice Administration & Patient Service (50%) Workplace: Reinach BL Scope of work: 50% (Monday to Friday, mornings) Type of contract: Permanent employment Organization with structure and responsibility For Physiobox swiss GmbH, we are looking for a reliable, organized, and independent personality for our back office. You ensure that the administrative processes of our physiotherapy practices run smoothly, coordinate appointments, support patients and therapists, and support our management. You like to make phone calls, approach people openly, and enjoy accompanying interested parties and patients competently. A no or appointment cancellation does not disturb you - you remain friendly, professional, and look for a suitable solution. Your tasks Patient administration & appointment management Telephone support for patients and interested parties Active appointment scheduling and optimal utilization of therapists Recording of new admissions in the practice system Organization and coordination of initial and follow-up appointments Processing of appointment changes and cancellations Management of waiting lists and free appointment capacities Documentation of patient contacts and appointment changes Monitoring of compliance with the 24-hour cancellation rule Recording of sickness notifications and short-term appointment changes Prescription and insurance matters Recording and checking of physiotherapy prescriptions Preparation and submission of cost approvals Communication with health insurance companies and insurances Monitoring of long-term and follow-up prescriptions Checking the completeness of prescriptions and insurance information Administrative support for KVG-, UVG-, and MTT-cases Backoffice & Administration Processing of e-mails and general correspondence Maintenance and administration of digital documents Master data maintenance in the systems used Creation and updating of templates, lists, and documentation Administrative support for management Participation in projects and process optimizations Organization and preparation of meetings Practice organization Ensuring a smooth practice operation Checking and preparing practice rooms Management of consumables and orders Coordination of recurring organizational tasks Support for our locations with administrative concerns Invoice and debtor management Checking open invoices before appointments Preparing documents for accounting Administrative processing of payment reminders Documentation of special cases according to internal guidelines Working hours 50% scope of work Monday to Friday each morning approx. 07:00 to 11:00/12:00 What you bring Commercial training (KV EFZ) or comparable qualification Experience in administration, practice organization, or healthcare is an advantage You speak fluent German and English, both written and spoken Secure handling of MS Office 365 and digital systems Quick comprehension and independent working method Discretion and sense of responsibility Pleasure in making phone calls and communicating with people What distinguishes you You work in a structured, exact, and reliable manner. You keep an overview even in hectic situations. You make phone calls with pleasure and appear friendly and confident. You approach people openly and communicate in a service-oriented manner. You remain motivated and professional even in the face of objections or cancellations. You think along and recognize potential for improvement. You like to work independently. You feel comfortable in a digital work environment and work your way into new programs. What you can expect Responsible and varied activity Modern digital work tools Short decision-making paths Independent work with a lot of personal responsibility A appreciative and family-like team Opportunity to actively shape processes Long-term perspective in a growing health company A workplace with meaning - we help people regain their quality of life. High-quality coffee - no compromises. Interested? We are not looking for a perfect application - but the right personality. Send us: your CV & relevant certificates and tell us in a few sentences: Who are you? Why do you want to be part of our team? What do you bring that cannot be seen from your CV? We look forward to getting to know you! jpid08c55d1jm jit0626jm jiy26jm