Customer Service & Administration Employee 100% (D/F)

Your tasks
Telephone customer service and customer care

• You are one of the first points of contact for our customers and handle numerous daily telephone inquiries in German and French.
• You answer customer inquiries regarding our services, prices, appointments, and ongoing orders.
• You process customer inquiries via e-mail independently and competently in both languages.
• You take care of customer concerns and ensure reliable and solution-oriented support.

Quotation and order management

• You independently create customer quotations and order confirmations.
• You process incoming orders and follow up on open quotations as well as ongoing orders.
• You check the recorded orders in our system for completeness and correctness.
• You carefully prepare completed orders for delivery and subsequent invoicing.
• You ensure that all relevant information is correctly stored in the system and that orders are administratively cleanly completed.

Coordination with production

• You are in close exchange with our cleaning team.
• You clarify open questions regarding customer orders, cleaning work, and appointments directly with production.
• You ensure a smooth flow of information between customers, administration, and production.

General administration

• You maintain and update customer and order data in our customer program.
• You take on various administrative and organizational tasks.

What you bring with you

• Completed commercial basic training (EFZ) -- mandatory
• Very good German and French skills in speaking and writing -- mandatory, English skills are an advantage
• Enjoyment of intensive telephone customer contact as well as friendly, patient, and professional communication -- even during high call volumes
• Independent, structured, careful, and reliable way of working with a strong service orientation
• Resilience, flexibility, and organizational talent -- you maintain an overview even in hectic situations, set priorities, and coordinate multiple tasks simultaneously
• Communicative, team-oriented personality with a friendly and well-groomed appearance
• Good understanding of administrative processes as well as careful handling of customer and order data
• Confident use of MS Office (Word, Excel, Outlook) and quick comprehension of new programs
• Ideally experience in telephone customer service, call center, internal sales, or in commercial administration
• Ability to process customer inquiries via telephone and e-mail securely and independently in both languages

Important: Applications without very good German and French skills in speaking and writing as well as without completed commercial basic training (EFZ) unfortunately cannot be considered.
We offer you

• A varied and responsible activity with a lot of customer contact
• A family-like working environment in a traditional Swiss company
• Thorough induction into your new tasks
• Short decision-making paths and a collegial, motivated team
• Very good connections to public transport with public transport stops in the immediate vicinity
• A long-term perspective in an established family business

Interested? Then we look forward to receiving your complete application in PDF format via e-mail to: [ ](< >) For further information, Ms. Violeta Blagojevic, Head of Administration, is available by telephone or e-mail. j4id10461637jm j4it1044jm j4iy26jm