Head of User Relations Department - 80% to 100%

With more than 13'000 employees representing 160 professions, the Hôpitaux Universitaires de Genève are a reference institution at national and international levels. To learn more about our institution, take a few minutes to consult our 2025 retrospective by clicking here. The Direction de la transformation numérique et de l'IA (DTN-IA) supports the digital transformation of the institution. It designs, manages, and evolves the information system of the HUG, and plays a key role in the development of innovative digital products serving hospital performance and quality of care. Its action notably aims to improve the patient journey before, during, and after hospitalization, to optimize hospital flows, and to support healthcare professionals through adapted tools reducing the administrative burden. It also contributes to the development of clinical research and innovation, notably through the integration of artificial intelligence technologies, and participates in the prominence of the HUG as a major player in digital health. The DTN-IA operates a large-scale technological environment, comprising more than 13'500 workstations, 2'500 servers, and more than 500 applications, accessible continuously (24/7). It meets the digital needs of more than 13'000 employees as well as several partner institutions. A hospital particularity: the DTN-IA develops, according to ISO 13485 certified processes, a cutting-edge integrated patient file. Its scope includes the integration of advanced biomedical equipment and specialized applications for clinical platforms. DTN-IA is also at the service of the operational management of the hospital. In this context, and as a city within a city, the HUG operate complex logistical and financial processes, driven via an ERP at the heart of institutional processes. Committed to a dynamic of excellence, and partners with several innovation and research organizations, the DTN-IA supports daily activities while building the hospital of tomorrow, relying on best practices and the most demanding standards. Head of User Relations Department - 80% to 100% Reporting to the Direction de la transformation numérique et de l'intelligence augmentée (DTN-IA), you take responsibility for the User Relations Department and actively contribute to the quality, performance, and evolution of the institution's digital services. As the preferred interlocutor for professions, the User Relations Department ensures the interface between users and the DTN-IA teams. It ensures that business needs are taken into account in all activities of the direction while supporting the development of digital uses and the continuous improvement of services. The Department is structured around three complementary areas: Service Management, Project Management, and Digital Management. In this function, you ensure the strategic, operational, and financial management of the department. You define orientations, supervise the service portfolio, implement performance indicators, and guarantee the achievement of service quality objectives in a logic of continuous improvement. You develop partnerships of trust with directorates, departments, and business representatives in order to collect, analyze, and prioritize their needs. You support teams in identifying opportunities offered by digital technology and contribute to the development of roadmaps allowing the support of the institution's transformation. At the head of multidisciplinary teams, you ensure the management and development of the department's employees. You promote a culture centered on the user, innovation, collaboration, and quality of services. As a member of the DTN-IA Executive Committee, you participate in the definition and implementation of the direction's strategy. You contribute to performance management, the prioritization of investments, and the identification of opportunities for value creation for the HUG. Qualifications You hold a university degree at Master's level in information systems, management informatics, engineering, or equivalent. You benefit from confirmed experience of at least 10 years in IT management, business relations, or digital service governance functions, ideally in a complex hospital or institutional environment. Significant experience in team management as well as in user relations management constitutes a prerequisite. You have a keen sense of listening, service, and excellent interpersonal skills. You are able to prioritize, plan, and solve complex problems. You possess an analytical and synthetic spirit to evaluate and anticipate user needs. You succeed in uniting multidisciplinary teams around common objectives. You have good knowledge of hospital IT environments, digital service management, and project management. Knowledge of regulatory issues and standards in the health field is an asset. Finally, you distinguish yourself by your leadership, your adaptability, your spirit of innovation, as well as your skills in negotiation and change management. Additional Information En