Customer Portfolio Manager 60-100%

We move and inspire people. Simple. Sustainable. Ahead. ----------------------------------------------------------------- With over 90 locations throughout Switzerland, AMAG Retail is in direct contact with end customers and includes all AMAG garage operations, body shops, and used car centers. Do you love interacting with people, have gasoline or electric in your blood, and infect others with your passion for automobiles? Then become part of our motivated team! For the position as Customer Portfolio Manager 60-100%, we are looking for a communicative, upbeat, and eloquent personality who contacts, qualifies, and professionally maintains our customers with joy. How we inspire you ----------------------- • ZIF:Additional individual days off -- Buy additional vacation days and treat yourself to a well-deserved longer break • Secure future: Benefit from attractive pension fund benefits • Life long learning: We participate in your further education -- boost your career! • Special conditions on vehicle purchase and service: For you and your family -- because we know how important mobility is • Fit for free: Use our free gym for your health and fitness What you can achieve with us ----------------------------- • Contact Champion: You proactively contact our customers by telephone and digitally and shape an active customer relationship • Lead Manager: You qualify sales and aftersales opportunities and hand them over to the corresponding retail operations. Your rapid reaction time paired with professional customer addressing actively contributes to business success • Bridge Builder: You are the interface between customers and our retail operations • CRM Pro: You maintain and update customer and contact data in our CRM systems and ensure high data quality • Relationship Architect: You transform customer contacts into sustainable customer relationships What you bring with you ------------------ • Vocational training: You have completed vocational training in the commercial sector, sales, or the service sector • Contact Center Expert: You bring experience in a contact center, preferably in outbound telephony and/or in the automotive industry • Dialog Talent: You are an absolute professional in telephone customer contact and convince with superior communication strength • Digital Pro: You are proficient in dealing with digital processes and virtual collaboration and use modern IT tools such as MS Office, CRM, and SAP systems efficiently • Language Pro: You speak fluent German and understand Swiss German. Ideally, you bring very good French and/or Italian language skills