KV Internship in Customer Service and Office Management: 6-12 months (100%)

You love contact with people and enjoy finding the right solution for every concern. If you are also very reliable, then you are exactly right with us! With us, the phone often rings when someone no longer knows how to proceed. Parents before the ZAP registration, adolescents in the middle of a difficult school year, teachers with a short-term question. You are the person who listens, categorizes, and finds a solution – calm, friendly, and binding. As the first point of contact in customer service, you process inquiries via telephone and email, mediate suitable coaches, and accompany over 500 families per year together with the team. You remember names, give feedback before being asked, and turn an inquiry into a customer experience that people talk about. In parallel, you keep administrative processes under control – with modern digital tools and AI support, which we are continuously developing. Additionally, a varied area of responsibility in Office Management awaits you: morning rounds, events, material stock, own projects. You ensure that our location at Bellevue works, and make it a place where people like to work and even more so to learn. Customer and coach support at the reception, telephone and via email Processing tutoring inquiries including coach mediation to customers Diverse administrative activities Ensuring high service quality and a positive customer experience Assistance in Office Management Event organization Open, committed, independent and reliable personality High service quality, enjoyment of contact with employees and customers Very good language skills in German and in English (oral and written) Precise and structured way of working, organizational talent and quick comprehension Interest in working in the private education sector Confident handling of digital tools and interest in working with AI Alignment with our core values A respectful, trusting and open corporate culture Use of modern digital tools and AI in daily work Great development opportunities and a wide range of activities Highly motivated, dynamic and young team Cool employee events Beautiful, central premises directly at Bellevue Zürich Possibility of permanent employment after the internship expires Our organization is structured into business units and includes the two companies LearningCulture AG and Lernpraxis AG. At four central locations at Bellevue Zürich, we support hundreds of children & adolescents annually in developing their full potential. Our team consists of nearly 200 employees – approx. 40 permanent employees and approx. 160 part-time employees with flexible working percentages. LearningCulture was founded in 2013 and is now one of the largest Zurich educational institutes. We have specialized in preparation for the Central Entrance Examinations (ZAP) for the long and short gymnasiums as well as for other secondary schools such as BMS, FMS or IMS. In addition to group courses and tutoring, we are also building our private school «Progymi LearningCulture». Lernpraxis has been sustainably supporting children, adolescents and young adults in their personal development for over 20 years. We provide orientation and offer a wide range of solutions consisting of test-psychological assessments, psychotherapy and learning coaching. We have the common goal of being a healthy, stable and successful company that is continuously developing. In doing so, we orient ourselves, regardless of our role, to the following four core values: Personal growth: The need for growth and rapid development is deeply rooted in us. We do not see challenges and criticism as problems, but as opportunities. We are convinced that with commitment and the right mindset, almost anything can be achieved. Hospitality: Under the motto Service Excellence, we want to not only meet the expectations of our customers, but regularly exceed them. In our work, we are competent and professional; in our communication, reliable and fast. The goal is enthusiastic customers who recommend us out of conviction. Teamwork: At LearningCulture and Lernpraxis, we stand up for each other. We communicate honestly, directly and appreciatively. This enables pleasant and successful cooperation to achieve common goals. High standards: We have high expectations of the team, ourselves and our work. We regularly reflect on our processes and procedures and ask ourselves: Can this not be done more efficiently, better or more customer-friendly? We work hard to meet our high expectations.