Hospitality Operations Manager Opening

The InnHub La Punt
The InnHub La Punt is an innovation campus currently under construction, with its opening planned for 2028. It is dedicated to co-creation and innovation, was designed by the architect Sir Norman Foster, and combines a hotel with collaborative workspaces and meeting areas for companies, startups, athletes, cultural creators, and the local community.
Designed as a so-called Third Place, seasonal main location, and catalyst for transformation, the campus offers seminar and learning rooms, sports facilities, retail spaces, 3 restaurants, 1 bar and 1 Fuel Bar, 62 hotel rooms and 8 apartments with a total of 26 rooms. Instead of a classic hotel, a program-driven environment is being created in which curated content, collaboration, and individual contributions shape the experience.
The operating system of the InnHub is a hotel at its core. In addition to the extensive hospitality operations, a professionally oriented health and performance offering as well as a partner and content program belong to the operating company, supported by a shared operating logic of the three areas. With the opening in December 2028, a long, complex ramp-up lies ahead of us that allows no shortcuts.
We are looking for an experienced hospitality personality as a sparring partner for our GM Hospitality — someone who has already been responsible or co-responsible for a pre-opening and a ramp-up of this scale in a leadership function, helps build the organization from the ground up, and plays a decisive role in deciding how we shape the operation, how we equip ourselves, and who will join us in the future.

Position in the organization:
Reports to: GM Hospitality | Close cooperation with: Head F&B/Head Chef, Lead Sport & Health, Lead Content & Partnerships, Lead ICT-Architecture, Lead Construction, Total Project Management | Leadership responsibility: Grows through the ramp-up — from a small core team to a share of the ~65-FTE-baseline Hospitality | Location: La Punt, Engadin, Graubünden, Switzerland — on-site | Duration: Fixed-term or permanent — function Director F&B & Deputy GM Hospitality possible from opening at the end of 2028 | Start: By arrangement — earliest possible entry preferred

Core of the task
As an operative co-shaping sparring partner at eye level, this role accompanies the entire development of the InnHub: it translates the hospitality concept into a realistic sequence of construction and interior fit-out,
plans and monitors all procurements and helps build the operating organization. This also includes building the future team and ensuring that the InnHub way of working holds even under the conditions of real operations.
Main responsibilities:

• Construction progress, interior fit-out, procurement

Accompanying and coordinating the ongoing construction project – deadlines, construction progress, coordination with architects, specialist planners, and contractors, quality control, construction acceptance and, if necessary, cost monitoring. Reviewing documents and participating in all meetings.

• Monitoring all work within the building interior, e.g., floors, walls, carpentry work, lighting, bathrooms, built-ins, surfaces, and design.
• FF&E, coordination of the procurement process: furniture, lighting, loose and fixed installations as well as technical equipment – in the hotel, for example, beds, armchairs, tables, lamps, TV devices, or minibars.
• OS&E, coordination of the procurement process: all the operational small equipment required for hotel operations – e.g., crockery, glassware, cutlery, bed linen, towels, kitchen utensils, housekeeping materials, or ironing boards.
• Cost monitoring of all procurement measures.

Ramp-up & Pre-Opening

• Co-responsibility for the ramp-up plan: sequencing, milestones, hiring dates, and readiness clearances until the opening and into the first stabilized season.
• Translating the operating model — areas, roles, routines, capacities — into a concrete implementation plan.
• Coordinating and processing work streams and packages related to Hospitality & F&B before opening: systems (PMS/ERP, POS), procurement, training infrastructure, opening logistics.
• Coordination meetings with the construction team and alignment between hospitality/F&B requirements and structural implementation.
• Checking concept assumptions early on for operative feasibility, guest experience, personnel requirements, and profitability; clearly identifying what does not hold under real conditions and developing implementable alternatives that preserve the conceptual intention.

Support for recruitment & team building

• Helping to build the entire recruitment and recruitment process according to the InnHub values fit — role profiles, sourcing, interview, onboarding, etc.

Helping to build training and induction paths according to the InnHub values fit so that InnHub standards are carried into practice from the first day of work.

• Standards & cultural responsibility
• Ensuring the integrity of the InnHub concept in the development of SOPs and operative standards. Taking responsibility for the "red lines" in practice — where cost or convenience pressures must not compromise the guest experience.
• Building the quality and feedback routines that improve standards without drifting away from the concept.

Sparring & Steering

• Preparing important questions and decisions together with the GM Hospitality, discussing them openly, showing possible consequences, and jointly driving implementation.
• Constructive cooperation with the two other business units Health & Performance and Partnerships & Content, promoting cross-departmental coordination to best achieve the common goals.

Co-shaping the preparation of steering committees and reporting.

What this role is not
This role is neither a classic GM function nor a pure project or administration role. It combines the development of the operative business with team leadership and the Ums