Customer Advisor 2nd Level 80-100%

Customer Advisor 2nd Level 80\-100% (m/f/d) To strengthen our dedicated team at the Ostermundigen location, we are looking for a communicative, solution-oriented personality with joy in versatile contact with our members, starting by agreement. At the TCS Contact Center, we are committed to our members with passion, expertise, and clear focus: We accompany our 1\.6 million members in everyday life with excellent service regarding mobility and stand by your side with advice and security. Tasks: You process member inquiries by telephone and in writing You carry out personal 360° consultations regarding our entire TCS product range You support the 1st Level as well as internal partners (sections, camping, sales) with inquiries and mutations You advise our members in the area of electromobility and answer questions about the E\-Charge App You look after corporate customers regarding the TCS corporate card (roadside assistance \& traffic law protection) You ensure technical support for our digital applications (apps, website login) Profile: You have a commercial education or experience in the service environment You enjoy contact with our members - in writing as well as by telephone You bring passion for consultation and sales and place the needs of the members at the center You have a good technical understanding and ideally have experience in technical support You are interested in mobility topics, especially electromobility You are a flexible, reliable, and solution-oriented personality with team spirit You have very good German and Swiss German skills in speaking and writing Benefits: A meaningful activity with direct influence on the safety and mobility of our members An open "Du" culture and cooperation at eye level - from the apprentice to the management A varied working day in a motivated team that is looking forward to you Regulated working hours from Monday to Friday (08:00\-17:00) with home office possibility Attractive social benefits and employee discounts A modern workplace with good public transport connections Free use of our private TCS fitness room We at Spotted check your application and, if suitable, pass it on directly to our customer. You will be contacted directly by our customer. jpid5e7f0f1jm jit0624jm jiy26jm