Customer Support Employee Focus on Pets in D/F 70-80%

Customer Support Employee Focus on Pets (Customer Contact Center) in D/F 70-80% Identitas AG is the data specialist for healthy animals and safe food. The company, based in Bern, employs around 100 employees. For 25 years, we have been developing and operating IT applications for the registration and traceability of livestock and pets for the benefit of humans, animals, and the environment. In Support, three teams work closely together with genuine helpfulness and strong cohesion. We support pet owners in a solution-oriented manner and with a lot of commitment in daily contact. You can expect a family-like environment in which you can rely on each other and improve together. Starting immediately or by arrangement, we are looking for a linguistically talented and customer-oriented personality as Mitarbeiter/-in Kundensupport Schwerpunkt Heimtiere (Customer Contact Center) in D/F 70-80% Your tasks Answering customer inquiries, orally on the telephone and in writing via e-mail in German and French Receiving and processing complaints, recording and processing tickets in the system Support and cooperation within the team Rapid receipt and professional processing of incoming customer contacts regarding Amicus and Anis for animal movement control and complaint handling Analysis, solution, and documentation of arising user problems via telephone and e-mail Ensuring a high service quality Possible additional tasks: Participation in creating instructions and process manuals Training of new employees Translations and assistance with testing Your qualification Completed basic training or in studies, career changers welcome Very good oral and written expression German and French skills (at least B2), Italian is an advantage Cheerful, motivated personality with a high service orientation and enthusiasm for demanding support tasks Enjoyment of daily contact with customers Independent way of working, noticeable quality standards, and a high degree of personal responsibility Good MS Office skills Proven teamwork skills, good resilience, and flexibility in the work area We offer you AAn interesting, responsible, and varied activity in a meaningful organization for the benefit of humans, animals, and the environment Presence times from 08:00–16:30 "Du" culture as well as uncomplicated and pleasant cooperation Progressive employment conditions and generous support for further training Modern and central workplace in Bern Wankdorf with flexible home office Direct applications are preferred. Are you interested? Questions about the position will be answered by Blanche Bouchard, Team Leader Customer Support Equines and Pets, at the number Your salary at 100% incl. incentives will be between CHF 60'000.00 – 80’000.00. jpid2b3de2ejm jit0831jm jiy26jm