Customer Support Specialist – Private Luxury Experience

Customer Support Specialist (70–80%) – Private Luxury Experience of Switzerland has stood for uncompromising quality, the finest materials, and perhaps the most personal form of luxury for over 150 years: products that one does not see – but feels every day. As a globally oriented company, we combine traditional craftsmanship with state-of-the-art technology and are consistently developing towards a digital, data-driven Customer Experience. For our Customer Support at the headquarters in Zürich Binz, we are looking for a personality who reinterprets service – precise, digital, and with a sense for luxury experiences – to start immediately or by arrangement. You will actively shape the Customer Experience of the future – efficient, digital, and personal. Your tasks Enthusiastic consultation of our international B2B and B2C clientele – via e-mail, telephone, and digital channels End-to-end support of orders including monitoring of availability and delivery processes Central interface between sales, logistics, production, marketing, and finance Creation and interpretation of revenue, order, and customer analyses Active co-design and optimization of our digital processes in Customer Support Collaboration on cross-departmental projects with a focus on efficiency, scalability, and customer experience Your profile You rethink service – structured, digital, and with a clear quality claim: Commercial or comparable training with experience in the retail, fashion, or luxury environment Strong customer orientation combined with empathy, precision, and reliability Strong digital mindset with interest in automation and AI applications (e.g., CRM, chatbots, process optimization, data analysis) Enjoy questioning existing processes and actively developing them further Very good knowledge of ERP systems as well as confident handling of digital tools and data Structured, analytical way of working and high personal responsibility Team player with a fine sense of quality and brand Fluent German, French, and English skills, other languages an advantage What awaits you The chance to actively help shape the digital transformation of a traditional company An environment that lives quality, precision, and understatement – internally as well as externally Responsible interface function with high visibility in the company A team that understands collaboration as a real value jpid7219c50jm jit0627jm jiy26jm