Team Lead Reception and Administration / Vocational Trainer KV

The Tertianum Gruppe stands for high-level living and residing in old age. As a Swiss market leader, we have the ambition to make life worth living every day for seniors with our 7000 employees, in order to enable them to experience joy in life. With our individually tailored services, we create a new home across all stages of life in old age at 100 locations, offering a secure and self-determined life. What drives us every day is our respect and our sense of responsibility towards older people. Team Lead Reception and Administration / Vocational Trainer KV Does your heart beat for older people? Is working in administration your passion? Do you want to use your skills and experience in a meaningful way and thereby make a positive contribution to the lives of our customers? Then you have come to the right place! For our TERTIANUM Residenz in Horgen, we are looking for, effective immediately or by arrangement, a Team Lead Reception and Administration / Vocational Trainer KV 90% (by arrangement)   Your tasks • Personnel and functional leadership of the reception and administration team • Responsibility for the training and support of our KV apprentices as a vocational trainer • Operative and administrative support of the management in daily business • Responsibility for guest administration as well as competent advice for our guests and relatives • Contact person for internal guests, relatives, external visitors, and service providers • Responsibility for operating the telephone switchboard and the reception/front desk • Responsibility for the monthly closing and various administrative evaluations • Managing and maintaining guest and prospect data in the CRM and CMS system • Co-responsibility in the planning, organization, and implementation of marketing measures as well as internal and external events • Co-responsibility for the occupancy and re-rental of our residence apartments and care offers (active sales) • Participation in projects as well as continuous optimization of processes and workflows • Ensuring a professional service and service culture at the reception Your profile • Completed training as Kauffrau/Kaufmann EFZ, Hotelfachfrau/Hotelfachmann EFZ or comparable training • Further training as a vocational trainer or willingness to complete it • Several years of professional experience at the reception and in the administration of a service industry, preferably in the hotel industry, private clinic, or a private senior residence • Several years of leadership experience as well as joy in the development and promotion of employees and apprentices • Very good IT knowledge (MS Office, CRM, CMS as well as ideally SAP) • High service orientation as well as joy in dealing with guests, relatives, and employees • Organizational talent, independent way of working, as well as strong social competence • Willingness for occasional Saturday and holiday assignments/event planning • Very good German skills in speaking and writing as well as good oral language skills in • French and/or English • A warm, humorous, and positive basic attitude What awaits you: • A versatile and responsible leadership function with scope for design • The opportunity to actively help shape the development of our residence • An appreciative working environment with short decision-making paths • Close cooperation with the management and department heads • Attractive employment conditions within the Tertianum Gruppe Why Tertianum? It is important to us that our employees can well balance professional and private life. This includes a diverse range of different benefits, e.g.:   • Internal and external further training opportunities • Additional day off in the birthday month • Daily lunch for CHF 10 • Discounted mobile and internet subscriptions at Sunrise • Discounts on selected supplementary health insurance • SBB Half-Fare travelcard • Various fleet discounts Further benefits can be found on our website. Are you interested? We offer you an exciting perspective: With us, you can use your skills and expertise in a motivated and flexible team. You take on responsibility and help to shape the future of Tertianum. Apply now and become part of our team.    We look forward to your complete online application via our application tool. Click on "" and create your personal account.